SafeNet Trusted Access EU/US incident
EU Authentication & Console - Degradation
Resolved after 2 minutes, affecting Authentication Services and Admin Consoles, on August 24, 2025.
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Affected components
Update timeline
- investigating Aug 24, 2025, 04:49 AM UTC
The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC. The issue has been rectified and fixed by the Incident Response team.
- resolved Aug 24, 2025, 04:52 AM UTC
This incident has been resolved.
- postmortem Sep 04, 2025, 06:54 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
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