SafeNet Trusted Access EU/US incident
OTP Service - SMS Receiving Issue
Resolved after 9 hours 37 minutes, affecting Push Delivery and Push Delivery, on August 21, 2025.
Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.
Affected components
Update timeline
- investigating Aug 21, 2025, 08:23 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level. OTP can still be generated via Email. This issue may also affect SMS notifications being sent to Operators who have set up this feature.
- investigating Aug 21, 2025, 11:05 AM UTC
We are still following up with our SMS service provider for an update. We will keep you posted with further developments.
- investigating Aug 21, 2025, 12:50 PM UTC
We are still following up with our SMS service provider for an update. We will keep you posted with further developments.
- investigating Aug 21, 2025, 04:08 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 21, 2025, 05:32 PM UTC
We are seeing improved SMS flow and are awaiting confirmation from the SMS provider.
- monitoring Aug 21, 2025, 05:59 PM UTC
Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.
- resolved Aug 21, 2025, 06:00 PM UTC
This incident has been resolved.
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