SafeNet Trusted Access EU/US incident
US - Enrollment Service Incident
Resolved after 1 hour 32 minutes, affecting End User Services, on July 18, 2025.
The Cloud Provider has confirmed they have recovered services on their end. We will now close this incident.
Affected components
Update timeline
- investigating Jul 18, 2025, 03:34 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Jul 18, 2025, 03:48 PM UTC
We are continuing to investigate this issue.
- identified Jul 18, 2025, 03:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 18, 2025, 03:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 18, 2025, 04:24 PM UTC
The issue appear to have originated from our Cloud Services provider. While we continue to see service stability and reliability at this time, we will keep this incident open until we get confirmation that the issues on the provider's end have been fully resolved.
- resolved Jul 18, 2025, 05:07 PM UTC
The Cloud Provider has confirmed they have recovered services on their end. We will now close this incident.
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