Resolved after 5 hours 37 minutes, affecting End User Services, on September 18, 2025.
After testing and monitoring we can confirm the issue is resolved. We will now close the incident.
Affected components
Update timeline
- investigating Sep 18, 2025, 02:39 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Sep 18, 2025, 02:55 PM UTC
We are continuing to investigate this issue. We will provide updates as they become available.
- investigating Sep 18, 2025, 04:12 PM UTC
We have yet to discover the source of the anomaly but are continuing to investigate.
- identified Sep 18, 2025, 06:09 PM UTC
We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.
- identified Sep 18, 2025, 08:17 PM UTC
After testing and monitoring we can confirm the issue is resolved. We will now close the incident.
- resolved Sep 18, 2025, 08:17 PM UTC
This incident has been resolved.
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