SafeNet Trusted Access EU/US incident
Classic STA Push OTP - Creation
SafeNet Trusted Access EU/US experienced a minor incident on April 15, 2026 affecting Push Delivery, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 15, 2026, 03:24 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Apr 15, 2026, 03:46 PM UTC
The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.
- identified Apr 15, 2026, 04:04 PM UTC
We have isolated the source of the issue and are currently working towards resolution.
- monitoring Apr 15, 2026, 05:04 PM UTC
We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.
- resolved Apr 15, 2026, 06:38 PM UTC
The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.