Is SafeNet Trusted Access EU/US down?

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. The issue is causing intermittent, sporadic login failures. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

We have taken corrective action, and our alerts and logging indicate positive results. We will continue to test to ensure continued stability.

The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)

The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

menu EU Incident - Console Access, API and Authentication Impact Critical Incident history Postmortem 1 DAY AGO (5:07 UTC) Resolved Our corrective actions had a positive effect, and all services are operating within expected parameters. We will now close this incident. EU Service Zone - Authentication Services EU Service Zone - Admin Consoles EU Service Zone - Push Delivery EU Service Zone - Management 1 DAY AGO (4:38 UTC) Identified We have taken corrective action, and services appear to be normalizing. We are investigating further and will provide updates as they become available. EU Service Zone - Authentication Services EU Service Zone - Admin Consoles EU Service Zone - Push Delivery EU Service Zone - Management 1 DAY AGO (4:34 UTC) Investigating The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API, Radius and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available

We are currently performing backend configuration changes to improve the situation and work towards a resolution. Further updates will be provided as they become available.

Our core SLA services have been restored and are performing at nominal levels. Our team remains actively engaged and is continuing to work towards a full resolution. Further updates will be provided as developments unfold

The Admin Console and Authentication Services have been restored and are currently up and running. Active monitoring is ongoing to ensure sustained performance at nominal levels.

This incident has been resolved.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)

The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API, Radius and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

We have taken corrective action, and services appear to be normalizing. We are investigating further and will provide updates as they become available.

Our corrective actions had a positive effect, and all services are operating within expected parameters. We will now close this incident.

[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)