Resolved after 1 hour 2 minutes, affecting Push Delivery, on July 7, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 07, 2025, 08:54 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- identified Jul 07, 2025, 09:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 07, 2025, 09:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2025, 09:56 AM UTC
This incident has been resolved.
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