EU Incident - Console Access, API and Authentication

Update timeline

1. investigating Sep 02, 2026, 04:34 AM UTC

   The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API, Radius and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

2. identified Sep 02, 2026, 04:38 AM UTC

   We have taken corrective action, and services appear to be normalizing. We are investigating further and will provide updates as they become available.

3. resolved Sep 02, 2026, 05:07 AM UTC

   Our corrective actions had a positive effect, and all services are operating within expected parameters. We will now close this incident.

4. postmortem Sep 09, 2026, 04:30 PM UTC

   [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)