SafeNet Trusted Access EU/US incident

EU - Admin Console Incident

Major Resolved View vendor source →

SafeNet Trusted Access EU/US experienced a major incident on July 22, 2025 affecting Admin Consoles, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 04:32 PM UTC
Resolved
Jul 22, 2025, 05:02 PM UTC
Duration
29m
Detected by Pingoru
Jul 22, 2025, 04:32 PM UTC

Affected components

Admin Consoles

Update timeline

  1. investigating Jul 22, 2025, 04:32 PM UTC

    The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating Jul 22, 2025, 04:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 22, 2025, 04:47 PM UTC

    We are continuing to investigate this issue.

  4. identified Jul 22, 2025, 04:55 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jul 22, 2025, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 22, 2025, 05:02 PM UTC

    This incident has been resolved.

  7. postmortem Jul 31, 2025, 11:31 PM UTC

    [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)