SafeNet Trusted Access EU/US incident

All Regions - Degraded E-mail Delivery

Minor Resolved View vendor source →

SafeNet Trusted Access EU/US experienced a minor incident on August 22, 2025 affecting End User Services and End User Services and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 05:04 PM UTC
Resolved
Aug 22, 2025, 05:25 PM UTC
Duration
20m
Detected by Pingoru
Aug 22, 2025, 05:04 PM UTC

Affected components

End User ServicesEnd User ServicesEnd User Services

Update timeline

  1. identified Aug 22, 2025, 05:04 PM UTC

    Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.

  2. resolved Aug 22, 2025, 05:25 PM UTC

    Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.