SafeNet Trusted Access EU/US incident

EU Authentication & Console - Degradation

Minor Resolved View vendor source →

SafeNet Trusted Access EU/US experienced a minor incident on August 24, 2025 affecting Authentication Services and Admin Consoles, lasting 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2025, 04:49 AM UTC
Resolved
Aug 24, 2025, 04:52 AM UTC
Duration
2m
Detected by Pingoru
Aug 24, 2025, 04:49 AM UTC

Affected components

Authentication ServicesAdmin Consoles

Update timeline

  1. investigating Aug 24, 2025, 04:49 AM UTC

    The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC. The issue has been rectified and fixed by the Incident Response team.

  2. resolved Aug 24, 2025, 04:52 AM UTC

    This incident has been resolved.

  3. postmortem Sep 04, 2025, 06:54 PM UTC

    [Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)