SafeNet Trusted Access EU/US incident
US - Admin Console and Authentication Services Incident
SafeNet Trusted Access EU/US experienced a major incident on September 17, 2025 affecting Authentication Services and Admin Consoles, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2025, 01:40 AM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Sep 17, 2025, 01:41 AM UTC
We are continuing to investigate this issue.
- investigating Sep 17, 2025, 01:47 AM UTC
We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.
- investigating Sep 17, 2025, 01:49 AM UTC
We are continuing to investigate this issue.
- investigating Sep 17, 2025, 01:51 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 17, 2025, 01:56 AM UTC
After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.
- resolved Sep 17, 2025, 02:12 AM UTC
The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
- postmortem Sep 22, 2025, 05:09 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)