SafeNet Trusted Access EU/US incident

EU - Enrollment Service Incident

Minor Resolved View vendor source →

SafeNet Trusted Access EU/US experienced a minor incident on September 18, 2025 affecting End User Services, lasting 5h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 02:39 PM UTC
Resolved
Sep 18, 2025, 08:17 PM UTC
Duration
5h 37m
Detected by Pingoru
Sep 18, 2025, 02:39 PM UTC

Affected components

End User Services

Update timeline

  1. investigating Sep 18, 2025, 02:39 PM UTC

    The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.

  2. investigating Sep 18, 2025, 02:55 PM UTC

    We are continuing to investigate this issue. We will provide updates as they become available.

  3. investigating Sep 18, 2025, 04:12 PM UTC

    We have yet to discover the source of the anomaly but are continuing to investigate.

  4. identified Sep 18, 2025, 06:09 PM UTC

    We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.

  5. identified Sep 18, 2025, 08:17 PM UTC

    After testing and monitoring we can confirm the issue is resolved. We will now close the incident.

  6. resolved Sep 18, 2025, 08:17 PM UTC

    This incident has been resolved.