SafeNet Trusted Access EU/US Outage History
SafeNet Trusted Access EU/US is up right nowPingoru has recorded 56 incidents for SafeNet Trusted Access EU/US: 22 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 5 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 7 | 6 of 720 (1%) |
| October 2026 | 7 | 12 of 563 (2%) |
Incidents, newest first
Notice October 20, 2026 Classic - All Services are Down 8h 12m Authentication Services, Admin Consoles, End User Services, Push Delivery and 1 more
Started Oct 20, 2026, 06:35 AM UTC· resolved Oct 20, 2026, 02:48 PM UTC
- investigating Oct 20, 2026, 06:35 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with All STA Services. We are actively investigating and working towards the service restoration The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- monitoring Oct 20, 2026, 07:02 AM UTC
Services are beginning to recover, and STA services are showing improvement. Our teams are continuing to work on the issue until all services are fully stabilized. We will share further updates as they become available. Thank you for your patience.
- monitoring Oct 20, 2026, 07:16 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2026, 07:29 AM UTC
On the Cloud Partner’s recommendation, we are switching STA Classic traffic to the secondary site. Our teams are actively working on this. Please note that this switch may cause a brief disruption of approximately 15 minutes. We will notify you once we begin the failover, and we will share further updates as they become available. Thank you for your patience and understanding.
- identified Oct 20, 2026, 07:48 AM UTC
We have begun failing over STA Classic traffic to the secondary site due to ongoing issues on the cloud vendor’s side. Users may experience a brief disruption of approximately 15 minutes during the failover. We will share an update once the failover is complete. Thank you for your patience and understanding.
- identified Oct 20, 2026, 08:10 AM UTC
We have successfully failed over STA Classic traffic to the secondary site and are now closely monitoring the services. Services are expected to stabilize shortly. We will share further updates as they become available.
- monitoring Oct 20, 2026, 08:42 AM UTC
STA Classic services are beginning to recover on the secondary site, and all core services are showing improvement and operating at optimal levels. We will share further updates as they become available.
- monitoring Oct 20, 2026, 09:05 AM UTC
We confirm that all STA services are stable and operating at optimal levels from the secondary site. The issue is still active on the Cloud Provider’s side in the STA Primary Region. Until it subsides, traffic will continue to be served from the secondary site. Customers using FQDNs are automatically routed to the secondary site. Any customers using hardcoded IPs should failover to the secondary site using the attached document https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=9ed9c21647114e10eefd66ebd36d43ad&sysparm_article=KB0028408 We will notify you once we fail back to the STA Classic Primary site. Thank you for your patience and cooperation. If you have any questions or concerns, please reach out to our Client Services team: • https://supportportal.thalesgroup.com/ • United States: 800-545-6608 • International: +1-410-931-7520
- monitoring Oct 20, 2026, 12:29 PM UTC
Due to the ongoing issues with our Cloud Provider, some reporting and historical data viewing may not be functioning as expected. We do not suspect the possibility of data loss; however, viewing historical Auth logs may be degraded or unavailable until the incident is resolved.
- monitoring Oct 20, 2026, 02:22 PM UTC
Our Cloud Provider has confirmed that the affected Zone is back to normal operating status. However, we will remain at the DR site and perform the failback during off-peak hours. Exact times TDB. The next update will be to advise you as to when the exercise will take place.
- resolved Oct 20, 2026, 02:48 PM UTC
We will now close this incident. We plan on staying on our secondary site until Thursday, 22 October. The exact times are still being planned and will be announced as a maintenance announcement via this Status Page.
Major October 15, 2026 Classic - Admin Console Access and SAML/OIDC Authentication Incident 1h 38m Authentication Services, Admin Consoles, End User Services
Started Oct 15, 2026, 02:17 AM UTC· resolved Oct 15, 2026, 03:56 AM UTC
- investigating Oct 15, 2026, 02:17 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Console Access, API and SAML Authentication for some customers. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Oct 15, 2026, 02:59 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 15, 2026, 03:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 15, 2026, 03:56 AM UTC
This incident has been resolved.
- postmortem Oct 23, 2026, 10:07 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Minor October 14, 2026 US - Admin Console Incident - Issue reoccurring 47m Admin Consoles, Admin Consoles
Started Oct 14, 2026, 05:38 PM UTC· resolved Oct 14, 2026, 06:25 PM UTC
- identified Oct 14, 2026, 05:38 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. We have determined the cause to be rooted in a 3rd party activity. We are working on mitigative steps. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- identified Oct 14, 2026, 05:52 PM UTC
We are still working towards stabilizing the environment and mitigating the impact of the 3rd party activity.
- identified Oct 14, 2026, 06:15 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 14, 2026, 06:25 PM UTC
The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
- postmortem Oct 22, 2026, 10:07 AM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
Major October 14, 2026 US - Admin Console Incident - Reoccurrence 13m Admin Consoles
Started Oct 14, 2026, 04:32 PM UTC· resolved Oct 14, 2026, 04:45 PM UTC
- investigating Oct 14, 2026, 04:32 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- resolved Oct 14, 2026, 04:45 PM UTC
The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Minor October 14, 2026 US - Admin Console Incident 11m Admin Consoles
Started Oct 14, 2026, 04:08 PM UTC· resolved Oct 14, 2026, 04:20 PM UTC
- investigating Oct 14, 2026, 04:08 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- resolved Oct 14, 2026, 04:20 PM UTC
The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Major October 14, 2026 EU - Admin Console Incident 4m Admin Consoles
Started Oct 14, 2026, 03:29 PM UTC· resolved Oct 14, 2026, 03:34 PM UTC
- investigating Oct 14, 2026, 03:29 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- resolved Oct 14, 2026, 03:34 PM UTC
The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
- postmortem Oct 22, 2026, 10:12 AM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Minor October 9, 2026 Classic - Authentication Services Incident 29m Authentication Services, Admin Consoles, End User Services, Push Delivery and 1 more
Started Oct 09, 2026, 12:29 AM UTC· resolved Oct 09, 2026, 12:58 AM UTC
- investigating Oct 09, 2026, 12:29 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Oct 09, 2026, 12:29 AM UTC
The issue appears to be intermittent and retries are generally succeed.
- resolved Oct 09, 2026, 12:58 AM UTC
The Problem with the Authentication services has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
- postmortem Oct 14, 2026, 11:22 AM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Minor September 8, 2026 Classic - Admin Console Incident 40m Admin Consoles
Started Sep 08, 2026, 02:34 PM UTC· resolved Sep 08, 2026, 03:15 PM UTC
- identified Sep 08, 2026, 02:34 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. The issue is causing intermittent, sporadic login failures. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- monitoring Sep 08, 2026, 02:51 PM UTC
We have taken corrective action, and our alerts and logging indicate positive results. We will continue to test to ensure continued stability.
- resolved Sep 08, 2026, 03:15 PM UTC
The issue with access to the Admin Consoles has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
- postmortem Sep 17, 2026, 04:44 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Critical September 3, 2026 EU Incident - Admin Console, API & Authentication Services 2h 26m Authentication Services, Admin Consoles, End User Services, Push Delivery and 1 more
Started Sep 03, 2026, 05:52 AM UTC· resolved Sep 03, 2026, 08:18 AM UTC
- investigating Sep 03, 2026, 05:52 AM UTC
menu EU Incident - Console Access, API and Authentication Impact Critical Incident history Postmortem 1 DAY AGO (5:07 UTC) Resolved Our corrective actions had a positive effect, and all services are operating within expected parameters. We will now close this incident. EU Service Zone - Authentication Services EU Service Zone - Admin Consoles EU Service Zone - Push Delivery EU Service Zone - Management 1 DAY AGO (4:38 UTC) Identified We have taken corrective action, and services appear to be normalizing. We are investigating further and will provide updates as they become available. EU Service Zone - Authentication Services EU Service Zone - Admin Consoles EU Service Zone - Push Delivery EU Service Zone - Management 1 DAY AGO (4:34 UTC) Investigating The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API, Radius and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available
- investigating Sep 03, 2026, 07:11 AM UTC
We are currently performing backend configuration changes to improve the situation and work towards a resolution. Further updates will be provided as they become available.
- monitoring Sep 03, 2026, 07:44 AM UTC
Our core SLA services have been restored and are performing at nominal levels. Our team remains actively engaged and is continuing to work towards a full resolution. Further updates will be provided as developments unfold
- monitoring Sep 03, 2026, 08:02 AM UTC
The Admin Console and Authentication Services have been restored and are currently up and running. Active monitoring is ongoing to ensure sustained performance at nominal levels.
- resolved Sep 03, 2026, 08:18 AM UTC
This incident has been resolved.
- postmortem Sep 10, 2026, 09:22 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Critical September 2, 2026 EU Incident - Console Access, API and Authentication 32m Authentication Services, Admin Consoles, Push Delivery, Management
Started Sep 02, 2026, 04:34 AM UTC· resolved Sep 02, 2026, 05:07 AM UTC
- investigating Sep 02, 2026, 04:34 AM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API, Radius and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- identified Sep 02, 2026, 04:38 AM UTC
We have taken corrective action, and services appear to be normalizing. We are investigating further and will provide updates as they become available.
- resolved Sep 02, 2026, 05:07 AM UTC
Our corrective actions had a positive effect, and all services are operating within expected parameters. We will now close this incident.
- postmortem Sep 09, 2026, 04:30 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Major July 15, 2026 EU Incident - Console Access, API and SAML Authentication 11m Authentication Services, Admin Consoles
Started Jul 15, 2026, 06:40 AM UTC· resolved Jul 15, 2026, 06:51 AM UTC
- investigating Jul 15, 2026, 06:40 AM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- identified Jul 15, 2026, 06:42 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 15, 2026, 06:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 06:51 AM UTC
This incident has been resolved.
- postmortem Jul 24, 2026, 04:17 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Minor April 15, 2026 Classic STA Push OTP - Creation 3h 14m Push Delivery
Started Apr 15, 2026, 03:24 PM UTC· resolved Apr 15, 2026, 06:38 PM UTC
- investigating Apr 15, 2026, 03:24 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Symptoms include some users seeing delays or potentially intermittent failures when using the Push service. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Apr 15, 2026, 03:46 PM UTC
The Thales Incident Response team is currently working towards service restoration. We will provide further updates as they become available.
- identified Apr 15, 2026, 04:04 PM UTC
We have isolated the source of the issue and are currently working towards resolution.
- monitoring Apr 15, 2026, 05:04 PM UTC
We have implemented a fix and are seeing positive results. We are continuing to monitor for stability.
- resolved Apr 15, 2026, 06:38 PM UTC
The Problem with the “Push OTP” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
Minor March 2, 2026 Classic - Admin Console Incident - Resolved 1h 30m Admin Consoles
Started Mar 02, 2026, 07:00 PM UTC· resolved Mar 02, 2026, 08:30 PM UTC
- resolved Mar 02, 2026, 08:58 PM UTC
The SafeNet Trusted Access Incident Response team has detected and rectified an issue accessing the Admin Consoles, between 19:00 UTC and 20:30 UTC. During this time, there were sporadic and intermittent failures when attempting to access the Admin Console. We have taken corrective actions and resolved the issue. We will close this as the services have been confirmed as available and are stable.
- postmortem Mar 10, 2026, 10:13 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Critical January 22, 2026 Incident - Console Access, API and SAML Authentication 6m End User Services
Started Jan 22, 2026, 11:00 PM UTC· resolved Jan 22, 2026, 11:07 PM UTC
- investigating Jan 22, 2026, 11:00 PM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue affecting Console Access, API and SAML Authentication. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. SAML Authentication issues can affect users ability to authenticate or access applications. API issues can prevent the use of API-based user management and authentication. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- monitoring Jan 22, 2026, 11:03 PM UTC
We have performed some restorative actions and we are seeing positive results.
- resolved Jan 22, 2026, 11:07 PM UTC
Our tests are seeing positive results and services have returned to nominal operation. We will close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
- postmortem Feb 18, 2026, 09:54 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
Minor November 26, 2025 Classic - Radius Service Degradation 27m Authentication Services
Started Nov 26, 2025, 03:43 AM UTC· resolved Nov 26, 2025, 04:10 AM UTC
- investigating Nov 26, 2025, 03:43 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Radius Service " for some customers. The Thales incident response team is already investigating this issue, and we will update you as soon as we have more information.
- monitoring Nov 26, 2025, 03:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 26, 2025, 04:10 AM UTC
This incident has been resolved.
- postmortem Dec 11, 2025, 09:41 AM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=d188fcd4dbc704949cea983cca961996&sysparm_article=KB0021004)
Minor September 18, 2025 EU - Enrollment Service Incident 5h 37m End User Services
Started Sep 18, 2025, 02:39 PM UTC· resolved Sep 18, 2025, 08:17 PM UTC
- investigating Sep 18, 2025, 02:39 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Sep 18, 2025, 02:55 PM UTC
We are continuing to investigate this issue. We will provide updates as they become available.
- investigating Sep 18, 2025, 04:12 PM UTC
We have yet to discover the source of the anomaly but are continuing to investigate.
- identified Sep 18, 2025, 06:09 PM UTC
We have identified the issue and are rolling back a recent release in order to restore Enrollment service stability.
- identified Sep 18, 2025, 08:17 PM UTC
After testing and monitoring we can confirm the issue is resolved. We will now close the incident.
- resolved Sep 18, 2025, 08:17 PM UTC
This incident has been resolved.
Major September 17, 2025 US - Admin Console and Authentication Services Incident 31m Authentication Services, Admin Consoles
Started Sep 17, 2025, 01:40 AM UTC· resolved Sep 17, 2025, 02:12 AM UTC
- investigating Sep 17, 2025, 01:40 AM UTC
The SafeNet Trusted Access monitoring system has detected a potential issue accessing the Admin Consoles. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Sep 17, 2025, 01:41 AM UTC
We are continuing to investigate this issue.
- investigating Sep 17, 2025, 01:47 AM UTC
We have determined that Authentication services are affected as well. We believe we have identified the misbehaving component and are attempting to recover the service. Updates will be provided once available.
- investigating Sep 17, 2025, 01:49 AM UTC
We are continuing to investigate this issue.
- investigating Sep 17, 2025, 01:51 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 17, 2025, 01:56 AM UTC
After taking corrective steps we are seeing the services recovering. We will monitor and test to ensure continued stability, however we do not anticipate a reoccurrence.
- resolved Sep 17, 2025, 02:12 AM UTC
The incident involving Console and Authentication servivces has been resolved and our testing has given us confidence to close this incident. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
- postmortem Sep 22, 2025, 05:09 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)
Minor August 24, 2025 EU Authentication & Console - Degradation 2m Authentication Services, Admin Consoles
Started Aug 24, 2025, 04:49 AM UTC· resolved Aug 24, 2025, 04:52 AM UTC
- investigating Aug 24, 2025, 04:49 AM UTC
The Safenet Trusted Access monitoring system detected blips in the authentication and console usage for some customers on August 24th 2025 between 3:21 and 3:29 UTC. The issue has been rectified and fixed by the Incident Response team.
- resolved Aug 24, 2025, 04:52 AM UTC
This incident has been resolved.
- postmortem Sep 04, 2025, 06:54 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Minor August 22, 2025 All Regions - Degraded E-mail Delivery 20m End User Services, End User Services, End User Services
Started Aug 22, 2025, 05:04 PM UTC· resolved Aug 22, 2025, 05:25 PM UTC
- identified Aug 22, 2025, 05:04 PM UTC
Our e-mail service provider is experiencing an issue where a small subset of customers might see delayed email delivery. They have informed us that they are working with their upstream service provider to restore services.
- resolved Aug 22, 2025, 05:25 PM UTC
Our e-mail service provider has confirmed the issue is resolved on their end. We will now close this incident.
Minor August 21, 2025 OTP Service - SMS Receiving Issue 9h 37m Push Delivery, Push Delivery
Started Aug 21, 2025, 08:23 AM UTC· resolved Aug 21, 2025, 06:00 PM UTC
- investigating Aug 21, 2025, 08:23 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with OTP via SMS due to an outage at the SMS provider level. OTP can still be generated via Email. This issue may also affect SMS notifications being sent to Operators who have set up this feature.
- investigating Aug 21, 2025, 11:05 AM UTC
We are still following up with our SMS service provider for an update. We will keep you posted with further developments.
- investigating Aug 21, 2025, 12:50 PM UTC
We are still following up with our SMS service provider for an update. We will keep you posted with further developments.
- investigating Aug 21, 2025, 04:08 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 21, 2025, 05:32 PM UTC
We are seeing improved SMS flow and are awaiting confirmation from the SMS provider.
- monitoring Aug 21, 2025, 05:59 PM UTC
Our SMS provider has confirmed that a downstream service provider of theirs had an issue and it has now been fixed.
- resolved Aug 21, 2025, 06:00 PM UTC
This incident has been resolved.
Minor August 20, 2025 EU Rest API Incident 6m Management
Started Aug 20, 2025, 05:42 PM UTC· resolved Aug 20, 2025, 05:48 PM UTC
- investigating Aug 20, 2025, 05:42 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Rest API" for some customers. Management operations using REST calls will be impeded during at this time. The Thales incident response team is already investigating this problem and we will update you as soon as we have updates.
- resolved Aug 20, 2025, 05:48 PM UTC
The disruption to the SafeNet Trusted Access Rest API has now been investigated and where necessary corrective action taken for those customers affected. This disruption has now been resolved and the Thales incident response team is closely monitoring for stability. This incident will now be closed.
Critical July 18, 2025 US - Enrollment Service Incident 1h 32m End User Services
Started Jul 18, 2025, 03:34 PM UTC· resolved Jul 18, 2025, 05:07 PM UTC
- investigating Jul 18, 2025, 03:34 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Enrollment Service " for some customers. New enrollment activities will be impeded during this time. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Jul 18, 2025, 03:48 PM UTC
We are continuing to investigate this issue.
- identified Jul 18, 2025, 03:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 18, 2025, 03:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 18, 2025, 04:24 PM UTC
The issue appear to have originated from our Cloud Services provider. While we continue to see service stability and reliability at this time, we will keep this incident open until we get confirmation that the issues on the provider's end have been fully resolved.
- resolved Jul 18, 2025, 05:07 PM UTC
The Cloud Provider has confirmed they have recovered services on their end. We will now close this incident.
Minor July 7, 2025 EU - Push OTP Service Incident 1h 2m Push Delivery
Started Jul 07, 2025, 08:54 AM UTC· resolved Jul 07, 2025, 09:56 AM UTC
- investigating Jul 07, 2025, 08:54 AM UTC
The SafeNet Trusted Access monitoring system has detected a problem with "Push OTP" for some customers. Please note you can still authenticate by generating OTP manually from your mobile app. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- identified Jul 07, 2025, 09:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 07, 2025, 09:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2025, 09:56 AM UTC
This incident has been resolved.
Minor June 20, 2025 EU - Authentication Services Incident 4m Authentication Services, Admin Consoles, End User Services
Started Jun 20, 2025, 07:36 PM UTC· resolved Jun 20, 2025, 07:40 PM UTC
- investigating Jun 20, 2025, 07:36 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. Issues with RADIUS will impede your access to VPN and other network assets. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- resolved Jun 20, 2025, 07:40 PM UTC
The Problem with the “Authentication (Token Validator)” has been resolved and, where necessary, corrective action was taken for the customers affected. The Thales Incident Response Team is closely monitoring the service stability. This incident is now closed.
- postmortem Jul 03, 2025, 10:38 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=60783cd4dbc704949cea983cca9619b4&sysparm_article=KB0021003)
Minor June 12, 2025 US - Authentication Services Incident 1h 9m Authentication Services, Admin Consoles, End User Services
Started Jun 12, 2025, 06:36 PM UTC· resolved Jun 12, 2025, 07:46 PM UTC
- investigating Jun 12, 2025, 06:36 PM UTC
The SafeNet Trusted Access monitoring system has detected a problem with Authentication Services, specifically SAML Auth. This may impede your ability to authenticate using RADIUS, SAML/OIDC applications, Admin Consoles, and any other authentication services using STA. SAML/OIDC Authentication issues can affect users ability to authenticate or access business applications configured with STA. Issues in Admin console may have an impact on your ability to access and manage tokens, users, provisioning, policies, application configuration, and other management operations. The Thales Incident Response Team is actively investigating this problem and will update this incident with additional information as it becomes available.
- investigating Jun 12, 2025, 06:43 PM UTC
We have confirmation from our cloud service provider that they are having issues. We will provide further updates as they become available.
- monitoring Jun 12, 2025, 06:55 PM UTC
We are now seeing signs of recovery from our cloud service provider. Services are still stabilizing however, we will continue to monitor for a full recovery.
- resolved Jun 12, 2025, 07:46 PM UTC
Our services are fully recovered and our cloud service provider has provided confirmation that the issue is resolved on their end. We are conducting testing with positive results. However we will continue to closely monitor the situation. We will now close this incident and provide an incident report when the details become available to us.
- postmortem Jun 18, 2025, 09:42 PM UTC
[Final IR & IR History available](https://supportportal.thalesgroup.com/csm?id=kb_article_view&sys_kb_id=f25838d4dbc704949cea983cca9619cb&sysparm_article=KB0021002)