SafeBase Outage History

We are currently investigating this issue.

We're investigating an issue affecting the Salesforce integration for a subset of customers. Salesforce data lookups are intermittently failing due to an authentication issue with our integration provider. SafeBase itself remains fully operational, and no customer data is affected. We are engaged with our provider on a resolution.

We are currently investigating this issue.

We are seeing an elevated number of errors on AIQA related to degraded performance of an upstream provider. The impact is isolated to AIQA. We are monitoring closely and will provide updates as they become available.

Upstream provider has stablized, and reported the issue has been resolved. The degredaded performance has been eliminated for the last 30 minutes, and is expected to be resolved.

We are currently investigating this issue.

We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix.

Fix is being tested.

Public API in the US region is currently unavailable. We're investigating and will provide updates as they become available.

We are investigating an issue where real-time in-app notifications and status updates are not being delivered to some users. Features that rely on live updates may appear to be stuck loading or may not reflect the latest status without a manual page refresh. Affected functionality may include: - AI workflow progress and completion notifications - Approval workflow status updates - Policy suggestion progress - Monitor test results - Vendor assessment updates - Bulk operation completion alerts - General in-app notifications Workaround: Manually refreshing the page or logging out and back in will restore real-time updates temporarily. Our engineering team has identified the likely cause and is actively working on a fix. We will provide updates as the investigation progresses.

Our team is currently investigating an issue where completed Security Reviews are not being reflected in Training Records. We will provide updates as they become available.

Our team is currently investigating an issue causing some Automatic Compliance test results to be globally delayed. During this time, you may see workflows remain in the “testing” state longer than expected while we work on a fix. At this point, we do not anticipate any data loss, as workflows are being safely queued in our backend system.

We are investigating an increase in magic link timeouts on Drata api. We have identified the issue and the fix is in progress.

We've identified an issue preventing users with the Restricted Control Manager and Restricted Risk Manager roles from logging in. Our team is currently investigating and will provide updates as more information becomes available.

We've identified the root cause of the login issue affecting Restricted Control Manager and Restricted Risk Manager roles and are actively working to mitigate. We'll provide another update once full access has been restored.

US: On Monday, March 30th from 12:00 AM - 2:00 AM PDT all US Drata customers will be included in a scheduled maintenance window. APAC: On Monday, March 30th from 10:00 PM - 12:00 AM AEST all APAC Drata customers will be included in a scheduled maintenance window. EU: On Tuesday, March 31st from 10:00 PM - 12:00 AM CEST all EU Drata customers will be included in a scheduled maintenance window. During this time, you may experience brief disruptions in service, as processes may need to reconnect. We assure you that we will strive to minimize any inconvenience. We appreciate your understanding and support as we continue to improve our services. If you have any concerns or questions, please do not hesitate to contact us.

Google Cloud's Vertex AI API is currently experiencing an outage which is directly affecting SafeBase's AIQA, Ask AI, and AI Search features. We will update this incident as we receive more information.

In the last few hours we've noticed increased errors rates from Google's AI infrastructure, which powers AIQA and the Trust Library Answering feature. We are working with Google and they are investigating the issue.

We are experiencing an outage with our AI document processing provider, causing AIQA runs to fail. We are investigating the issue in order to determine root cause and possible mitigation. We will post another update at 4:00PM EST.