SafeBase Outage History
SafeBase is up right nowPingoru has recorded 33 incidents for SafeBase: 33 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 87 of 720 (12%) |
| May 2026 | 9 | 427 of 744 (57%) |
| June 2026 | 3 | 124 of 720 (17%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 3 | 129 of 744 (17%) |
| September 2026 | 5 | 28 of 720 (4%) |
| October 2026 | 3 | 189 of 509 (37%) |
Incidents, newest first
Major October 8, 2026 Delayed scheduled compliance checks and ticket synchronization in the US region 1d 9h
Started Oct 08, 2026, 01:40 PM UTC· resolved Oct 09, 2026, 11:30 PM UTC
- investigating Oct 08, 2026, 01:40 PM UTC
We are currently investigating this issue.
- investigating Oct 08, 2026, 01:42 PM UTC
We have identified an issue delaying today’s scheduled compliance checks and ticket synchronization for some customers in our US region. Expiration checks, compliance and vendor review reminders, and linked ticket status updates may be delayed. Our team is working on a fix. The Drata web application and API remain available, and no data loss has been reported. We will share updates as recovery progresses.
- resolved Oct 09, 2026, 11:30 PM UTC
This incident has been resolved.
Major October 5, 2026 Some Policy PDF Downloads Missing Appendix Page 7d 20h
Started Oct 05, 2026, 07:28 PM UTC· resolved Oct 13, 2026, 04:26 PM UTC
- investigating Oct 05, 2026, 07:28 PM UTC
We are currently investigating this issue.
Major September 24, 2026 Cron service degraded 21h 40m
Started Sep 24, 2026, 06:56 PM UTC· resolved Sep 25, 2026, 04:37 PM UTC
- investigating Sep 24, 2026, 06:56 PM UTC
We are currently investigating this issue.
- investigating Sep 24, 2026, 06:57 PM UTC
We have identified an issue in one of our cron services. We are actively working on a fix.
- investigating Sep 24, 2026, 09:56 PM UTC
# Status Update **Incident:** Cron Service Degradation We have identified and fixed the root cause of the cron service failures affecting compliance automation. Our engineering team discovered that the service was loading all users into memory before filtering, causing failures when processing larger datasets. **What's Happening Now:** We have developed a code fix that optimizes this process to retrieve only the necessary filtered data upfront. Testing has validated the solution, and we are deploying this fix to production immediately.
- investigating Sep 24, 2026, 10:18 PM UTC
We have identified the root cause of the cron service degradation and are working to deploy fix. The cron service that was impacted automatically runs background tasks that keep compliance data fresh. It flags expired reports, updates approval statuses when deadlines hit, applies new policies, and recalculates control readiness.
- investigating Sep 24, 2026, 11:10 PM UTC
Fix has been deployed. We will be monitoring the next cron run to ensure incident has been fully resolved. The next cron run is scheduled for 11:00 UTC
- monitoring Sep 24, 2026, 11:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 04:37 PM UTC
The incident is resolved
Minor September 19, 2026 MSSP / Multi-Instance Management Client List Unavailable 1h 36m
Started Sep 19, 2026, 06:43 PM UTC· resolved Sep 19, 2026, 08:19 PM UTC
- investigating Sep 19, 2026, 06:43 PM UTC
We are currently investigating this issue.
- investigating Sep 19, 2026, 06:48 PM UTC
We've identified the cause of the issue preventing MSSP / Multi-Instance Management users from loading their client list. A fix is in progress. All other Drata functionality, including core compliance monitoring, is unaffected.
- investigating Sep 19, 2026, 08:18 PM UTC
This incident is resolved. MSSP / Multi-Instance Management Client services are now operational.
- resolved Sep 19, 2026, 08:19 PM UTC
This incident has been resolved.
Critical September 1, 2026 SafeBase Unavailable 18m Trust Center Pages, Trust Center Admin Page, AIQA
Started Sep 01, 2026, 03:14 PM UTC· resolved Sep 01, 2026, 03:33 PM UTC
- investigating Sep 01, 2026, 03:14 PM UTC
We are currently investigating this issue.
Critical September 1, 2026 Multiple products unavailable 4h 14m Trust Center Pages, Trust Center Admin Page, AIQA
Started Sep 01, 2026, 03:14 PM UTC· resolved Sep 01, 2026, 07:29 PM UTC
- investigating Sep 01, 2026, 03:14 PM UTC
We are currently investigating this issue.
- identified Sep 01, 2026, 03:47 PM UTC
We continue to investigate connectivity issues to Trust Center Pages, Admin Page and AIQA.
- identified Sep 01, 2026, 05:04 PM UTC
We identified Trust Center Pages, Trust Center Admin Page and AIQA issues to be related to upstream provider network service degradation. We continue to monitor and will update this page as soon as we have more details.
- identified Sep 01, 2026, 06:13 PM UTC
We continue to monitor upstream provided updates. Following products are affected: - Trust Center Pages - Trust Center Admin Page - AIQA - Compliance Monitoring (AI Summary)
- monitoring Sep 01, 2026, 06:48 PM UTC
We are seeing early signs of recovery and it's confirmed by our upstream provider. We continue to monitor.
- resolved Sep 01, 2026, 07:29 PM UTC
This incident is resolved and confirmed by our upstream provider. All impacted services are now operational. What happened: Trust Center Pages, Trust Center Admin Page, AIQA, Compliance Monitoring (AI Summary) were unavailable due to the upstream provider network service degradation.
Major August 26, 2026 Public API in US region degraded 2d 10h
Started Aug 26, 2026, 01:32 PM UTC· resolved Aug 28, 2026, 11:58 PM UTC
- investigating Aug 26, 2026, 01:32 PM UTC
We are currently investigating this issue.
- investigating Aug 26, 2026, 01:39 PM UTC
We're seeing an increase in Public API request failures in the US region. Requests may succeed when retried. We're actively investigating and will provide updates when they become available.
- investigating Aug 26, 2026, 02:35 PM UTC
We're investigating failures affecting the Public API in the US region. Framework and control readiness may not calculate correctly during this time. Public API endpoints retrieving framework data may fail or present incorrect data currently. No data has been lost — readiness data is intact and will display accurately once resolved. EU and APAC are unaffected currently.
- investigating Aug 27, 2026, 04:20 PM UTC
A fix for the issue framework readiness data was not loading correctly for some accounts. team has already deployed an initial fix to production and is deploying a second update today to fully resolve the issue. We are actively deploying the fix to all regions.
- monitoring Aug 28, 2026, 05:18 PM UTC
We have deployed fixes that significantly reduced errors related to framework readiness processing. A final fix for one remaining affected route is being deployed. We will monitor through the weekend and expect to provide further update ASAP.
- resolved Aug 28, 2026, 11:58 PM UTC
The issue has been resolved and all systems are operating normally. We will continue monitoring throughout the weekend to ensure stability. No further action is required from customers at this time.
Critical August 21, 2026 Brief SafeBase App Request Failures –
Started Aug 21, 2026, 01:00 AM UTC· resolved Aug 21, 2026, 01:00 AM UTC
- resolved Aug 21, 2026, 02:36 PM UTC
This incident has been resolved.
Major August 11, 2026 Report and export downloads not being delivered to some users 2d 22h
Started Aug 11, 2026, 09:06 PM UTC· resolved Aug 14, 2026, 07:44 PM UTC
- investigating Aug 11, 2026, 09:06 PM UTC
We are currently investigating this issue.
- investigating Aug 11, 2026, 09:06 PM UTC
We've identified an issue where some users may not receive the in-app notification when certain reports or exports finish generation. We have found no evidence that the underlying files fail to generate or are lost - the notification delivery is what's affected. We are actively working on the fix. We'll post the update on the progress.
- investigating Aug 13, 2026, 06:31 PM UTC
We're still validating the fix and will provide an update once it's deployed.
- monitoring Aug 14, 2026, 01:42 AM UTC
The fix has been deployed and validated. We'll continue monitoring it.
- resolved Aug 14, 2026, 07:44 PM UTC
This incident has been resolved.
Major June 22, 2026 Bulk Actions on Personnel Degraded 4d 3h
Started Jun 22, 2026, 06:01 PM UTC· resolved Jun 26, 2026, 09:18 PM UTC
- monitoring Jun 22, 2026, 06:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 22, 2026, 06:02 PM UTC
We've identified an issue with 'Bulk Actions' button on Personnel page and have temporarily disabled this functionality while we work on a resolution.
- monitoring Jun 22, 2026, 11:35 PM UTC
We are currently validating the fix for the Bulk Actions issue. Once validation is complete, we will proceed with deployment.
- monitoring Jun 23, 2026, 06:37 PM UTC
Our team has found an edge case during validation and is working to resolve this issue prior to proceeding with deployment.
- monitoring Jun 24, 2026, 04:13 PM UTC
The team has identified a fix for the edge case and is continuing to work toward resolving the issue.
- monitoring Jun 25, 2026, 11:30 PM UTC
We have deployed the fix for the Bulk Action issue. Our team will continue to monitor before marking the issue as resolved.
- resolved Jun 26, 2026, 09:18 PM UTC
This incident has been resolved.
Major June 8, 2026 SafeBase <> Salesforce integration degradation 23h 28m Trust Center Admin Page
Started Jun 08, 2026, 10:38 PM UTC· resolved Jun 09, 2026, 10:07 PM UTC
- investigating Jun 08, 2026, 10:38 PM UTC
We are currently investigating this issue.
- investigating Jun 08, 2026, 10:40 PM UTC
We're investigating an issue affecting the Salesforce integration for a subset of customers. Salesforce data lookups are intermittently failing due to an authentication issue with our integration provider. SafeBase itself remains fully operational, and no customer data is affected. We are engaged with our provider on a resolution.
- resolved Jun 09, 2026, 10:07 PM UTC
This incident has been resolved.
- resolved Jun 09, 2026, 10:07 PM UTC
The Salesforce integration is fully restored. Between June 6 and June 8, a subset of customers experienced failures with Salesforce data lookups due to a refresh token expiration issue at our integration provider. We're working with our provider on permanent measures to prevent recurrence and will follow up with any affected customer if further action is needed on their side. We apologize for the disruption and appreciate your patience.
Major June 4, 2026 Degraded AIQA Performance 1h 7m
Started Jun 04, 2026, 04:22 PM UTC· resolved Jun 04, 2026, 05:29 PM UTC
- investigating Jun 04, 2026, 04:22 PM UTC
We are currently investigating this issue.
- investigating Jun 04, 2026, 04:24 PM UTC
We are seeing an elevated number of errors on AIQA related to degraded performance of an upstream provider. The impact is isolated to AIQA. We are monitoring closely and will provide updates as they become available.
- investigating Jun 04, 2026, 04:29 PM UTC
Upstream provider has stablized, and reported the issue has been resolved. The degredaded performance has been eliminated for the last 30 minutes, and is expected to be resolved.
- identified Jun 04, 2026, 04:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 04, 2026, 04:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2026, 05:29 PM UTC
This incident has been resolved.
Major May 22, 2026 Some service users and auditors unable to access their own tenant 6d 21h
Started May 22, 2026, 04:56 PM UTC· resolved May 29, 2026, 02:27 PM UTC
- investigating May 22, 2026, 04:56 PM UTC
We are currently investigating this issue.
- investigating May 22, 2026, 04:58 PM UTC
We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix.
- investigating May 22, 2026, 05:11 PM UTC
Fix is being tested.
- resolved May 29, 2026, 02:27 PM UTC
This incident has been resolved.
Minor May 22, 2026 Policy Approvals Experiencing Disruptions 2d 23h
Started May 22, 2026, 02:49 PM UTC· resolved May 25, 2026, 02:22 PM UTC
- identified May 22, 2026, 02:49 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 22, 2026, 02:50 PM UTC
We are aware that some customers may be experiencing issues with policy approvals. Our team is actively working to resolve this as soon as possible.
- monitoring May 22, 2026, 11:55 PM UTC
A fix for the issue has been deployed. Policy Approvals are now fully operational
- resolved May 25, 2026, 02:22 PM UTC
This incident has been resolved.
- resolved May 25, 2026, 02:22 PM UTC
The incident is resolved
Major May 20, 2026 MSSP Tenant Access Issue 2d 1h
Started May 20, 2026, 05:56 PM UTC· resolved May 22, 2026, 07:07 PM UTC
- identified May 20, 2026, 05:56 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 20, 2026, 05:59 PM UTC
We’re investigating an issue impacting access to Drata for a subset of customers who are working with managed security service providers (MSSPs). We’ve identified the problem and are actively working on a fix. We’ll continue to share updates as progress is made.
- monitoring May 22, 2026, 03:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 22, 2026, 07:07 PM UTC
This incident has been resolved.
Critical May 14, 2026 US Public API unavailable 2h 42m
Started May 14, 2026, 10:54 AM UTC· resolved May 14, 2026, 01:36 PM UTC
- investigating May 18, 2026, 07:17 AM UTC
Public API in the US region is currently unavailable. We're investigating and will provide updates as they become available.
- identified May 18, 2026, 07:17 AM UTC
Our team has identified the root cause. We're actively working on a fix.
- monitoring May 18, 2026, 07:17 AM UTC
Updates have been deployed. US Public API is available again. We're monitoring to ensure all affected areas are resolved.
- resolved May 18, 2026, 07:17 AM UTC
After monitoring for an extended time we've confirmed US Public API has been stable since we've introduced the updates earlier. The incident is resolved.
Minor May 8, 2026 Real-time notifications delayed or not appearing 3h 23m Web Application
Started May 08, 2026, 03:54 PM UTC· resolved May 08, 2026, 07:18 PM UTC
- investigating May 13, 2026, 02:11 PM UTC
We are investigating an issue where real-time in-app notifications and status updates are not being delivered to some users. Features that rely on live updates may appear to be stuck loading or may not reflect the latest status without a manual page refresh. Affected functionality may include: - AI workflow progress and completion notifications - Approval workflow status updates - Policy suggestion progress - Monitor test results - Vendor assessment updates - Bulk operation completion alerts - General in-app notifications Workaround: Manually refreshing the page or logging out and back in will restore real-time updates temporarily. Our engineering team has identified the likely cause and is actively working on a fix. We will provide updates as the investigation progresses.
- monitoring May 13, 2026, 02:11 PM UTC
Our engineering team has applied a fix and will continue to monitor for any issues.
- resolved May 13, 2026, 02:11 PM UTC
This incident has been resolved.
Notice May 8, 2026 Salesforce Authentication Issue 4d 23h SafeBase, Tray
Started May 08, 2026, 12:54 AM UTC· resolved May 13, 2026, 12:01 AM UTC
- monitoring May 08, 2026, 12:54 AM UTC
We are monitoring the impact of the Salesforce Authentication Issues we identified earlier today. Customers should see the current status of their Salesforce integration in SafeBase Settings -> Integrations. If any refresh attempts of the connection fail, please reach out to SafeBase Technical Support.
- resolved May 13, 2026, 12:01 AM UTC
After monitoring, this incident has been resolved. If you experience any further issues with the integration, please reach out to SafeBase Technical Support.
Major April 28, 2026 Completed Security Trainings Not Reflected Properly in Personnel Records 6d 2h
Started Apr 28, 2026, 05:09 PM UTC· resolved May 04, 2026, 07:19 PM UTC
- investigating May 13, 2026, 02:11 PM UTC
Our team is currently investigating an issue where completed Security Reviews are not being reflected in Training Records. We will provide updates as they become available.
- monitoring May 13, 2026, 02:11 PM UTC
Our team has mitigated issue where Security Awareness Trainings were not properly reflected within Personnel Records right after completion.
- resolved May 13, 2026, 02:11 PM UTC
Security Trainings have been properly synced into Drata, and the corresponding compliance checks have been updated accordingly.
Major April 23, 2026 Some Automatic Compliance tests are delayed 2h 8m
Started Apr 23, 2026, 04:34 PM UTC· resolved Apr 23, 2026, 06:42 PM UTC
- investigating May 13, 2026, 02:11 PM UTC
Our team is currently investigating an issue causing some Automatic Compliance test results to be globally delayed. During this time, you may see workflows remain in the “testing” state longer than expected while we work on a fix. At this point, we do not anticipate any data loss, as workflows are being safely queued in our backend system.
- monitoring May 13, 2026, 02:11 PM UTC
A fix for the issue with Automatic Compliance tests results has been deployed. The queue is re-processing. We are actively monitoring the remediation status.
- resolved May 13, 2026, 02:11 PM UTC
The incident has been resolved. The queue is back to normal and processing all tasks on time.
Notice April 16, 2026 Drata API Magic Link Timeouts 3h 38m
Started Apr 16, 2026, 06:08 PM UTC· resolved Apr 16, 2026, 09:46 PM UTC
- investigating May 13, 2026, 02:11 PM UTC
We are investigating an increase in magic link timeouts on Drata api. We have identified the issue and the fix is in progress.
- identified May 13, 2026, 02:11 PM UTC
The fix for the magic link timeout delay has been deployed and is being validated.
- resolved May 13, 2026, 02:11 PM UTC
The issue has been resolved.
Notice March 31, 2026 DB Scheduled Maintenance 1d 5h AIQA
Started Mar 31, 2026, 08:54 PM UTC· resolved Apr 02, 2026, 02:13 AM UTC
- scheduled May 13, 2026, 02:48 PM UTC
Status: Maintenance (scheduled) Scope: Primary database cluster Impact: All services that require database access will be unavailable or may return errors during this window. During this timeframe, the following products will experience downtime: - SafeBase SFDC Managed App - SafeBase AIQA (Chrome Extension, web UI) - Submission - Processing - SafeBase Trust Center Viewing - SafeBase Trust Center Editing - SafeBase Account Management - SafeBase Access Request Management - SafeBase Access Request Submission Reason: Routine maintenance and performance upgrades to the database cluster. Actions being taken: Applying schema-safe upgrades and validating replication health. We expect services to return to normal once maintenance completes. If the end time changes, we will update this page immediately.
- in progress May 13, 2026, 02:48 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- monitoring May 13, 2026, 02:48 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- completed May 13, 2026, 02:48 PM UTC
Maintenance is now complete. All systems are operational at normal capacity.
Minor March 31, 2026 Restricted Control Managers and Restricted Risk Managers Unable to Log In 7h 2m
Started Mar 31, 2026, 04:30 PM UTC· resolved Mar 31, 2026, 11:32 PM UTC
- investigating May 13, 2026, 02:11 PM UTC
We've identified an issue preventing users with the Restricted Control Manager and Restricted Risk Manager roles from logging in. Our team is currently investigating and will provide updates as more information becomes available.
- investigating May 13, 2026, 02:11 PM UTC
We've identified the root cause of the login issue affecting Restricted Control Manager and Restricted Risk Manager roles and are actively working to mitigate. We'll provide another update once full access has been restored.
- resolved May 13, 2026, 02:11 PM UTC
This incident has been resolved.
Notice March 30, 2026 Drata US, EU and APAC API planned maintenance 1d 13h
Started Mar 30, 2026, 10:35 AM UTC· resolved Mar 31, 2026, 11:48 PM UTC
- investigating May 13, 2026, 02:11 PM UTC
US: On Monday, March 30th from 12:00 AM - 2:00 AM PDT all US Drata customers will be included in a scheduled maintenance window. APAC: On Monday, March 30th from 10:00 PM - 12:00 AM AEST all APAC Drata customers will be included in a scheduled maintenance window. EU: On Tuesday, March 31st from 10:00 PM - 12:00 AM CEST all EU Drata customers will be included in a scheduled maintenance window. During this time, you may experience brief disruptions in service, as processes may need to reconnect. We assure you that we will strive to minimize any inconvenience. We appreciate your understanding and support as we continue to improve our services. If you have any concerns or questions, please do not hesitate to contact us.
- resolved May 13, 2026, 02:11 PM UTC
This incident has been resolved.
Major February 2, 2026 Notification outage 54m SafeBase
Started Feb 02, 2026, 09:10 PM UTC· resolved Feb 02, 2026, 10:05 PM UTC
- identified Feb 02, 2026, 09:10 PM UTC
We have identified an outage in our 3rd party notification provider that is impacting SafeBase's ability to send emails, Slack, and MS Teams messages. Once the 3rd party provider is back online, all previously unsent messages will be sent.
- identified Feb 02, 2026, 10:03 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 02, 2026, 10:05 PM UTC
Our 3rd party partner has come back online, and notifications are now being sent as usual.