SafeBase incident
Some service users and auditors unable to access their own tenant
Major Vendor's status page →
Resolved after 6 days 21 hours, on May 22, 2026.
Fix is being tested.
Update timeline
- investigating May 22, 2026, 04:56 PM UTC
We are currently investigating this issue.
- investigating May 22, 2026, 04:58 PM UTC
We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix.
- investigating May 22, 2026, 05:11 PM UTC
Fix is being tested.
- resolved May 29, 2026, 02:27 PM UTC
This incident has been resolved.
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