SafeBase incident

MSSP Tenant Access Issue

Resolved after 2 days 1 hour, on May 20, 2026.

monitoring May 22, 2026, 03:48 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 20, 2026, 05:56 PM UTC
Resolved
May 22, 2026, 07:07 PM UTC
Duration
2d 1h
Detected by Pingoru
May 20, 2026, 05:56 PM UTC

Update timeline

  1. identified May 20, 2026, 05:56 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified May 20, 2026, 05:59 PM UTC

    We’re investigating an issue impacting access to Drata for a subset of customers who are working with managed security service providers (MSSPs). We’ve identified the problem and are actively working on a fix. We’ll continue to share updates as progress is made.

  3. monitoring May 22, 2026, 03:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 22, 2026, 07:07 PM UTC

    This incident has been resolved.

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