SafeBase incident

Restricted Control Managers and Restricted Risk Managers Unable to Log In

Minor Resolved View vendor source →

SafeBase experienced a minor incident on March 31, 2026, lasting 7h 2m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 04:30 PM UTC
Resolved
Mar 31, 2026, 11:32 PM UTC
Duration
7h 2m
Detected by Pingoru
Mar 31, 2026, 04:30 PM UTC

Update timeline

  1. investigating May 13, 2026, 02:11 PM UTC

    We've identified an issue preventing users with the Restricted Control Manager and Restricted Risk Manager roles from logging in. Our team is currently investigating and will provide updates as more information becomes available.

  2. investigating May 13, 2026, 02:11 PM UTC

    We've identified the root cause of the login issue affecting Restricted Control Manager and Restricted Risk Manager roles and are actively working to mitigate. We'll provide another update once full access has been restored.

  3. resolved May 13, 2026, 02:11 PM UTC

    This incident has been resolved.