Public API in US region degraded

Update timeline

1. investigating Aug 26, 2026, 01:32 PM UTC

   We are currently investigating this issue.

2. investigating Aug 26, 2026, 01:39 PM UTC

   We're seeing an increase in Public API request failures in the US region. Requests may succeed when retried. We're actively investigating and will provide updates when they become available.

3. investigating Aug 26, 2026, 02:35 PM UTC

   We're investigating failures affecting the Public API in the US region. Framework and control readiness may not calculate correctly during this time. Public API endpoints retrieving framework data may fail or present incorrect data currently. No data has been lost — readiness data is intact and will display accurately once resolved. EU and APAC are unaffected currently.

4. investigating Aug 27, 2026, 04:20 PM UTC

   A fix for the issue framework readiness data was not loading correctly for some accounts. team has already deployed an initial fix to production and is deploying a second update today to fully resolve the issue. We are actively deploying the fix to all regions.

5. monitoring Aug 28, 2026, 05:18 PM UTC

   We have deployed fixes that significantly reduced errors related to framework readiness processing. A final fix for one remaining affected route is being deployed. We will monitor through the weekend and expect to provide further update ASAP.

6. resolved Aug 28, 2026, 11:58 PM UTC

   The issue has been resolved and all systems are operating normally. We will continue monitoring throughout the weekend to ensure stability. No further action is required from customers at this time.