SafeBase incident
Real-time notifications delayed or not appearing
SafeBase experienced a minor incident on May 8, 2026 affecting Web Application, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 02:11 PM UTC
We are investigating an issue where real-time in-app notifications and status updates are not being delivered to some users. Features that rely on live updates may appear to be stuck loading or may not reflect the latest status without a manual page refresh. Affected functionality may include: - AI workflow progress and completion notifications - Approval workflow status updates - Policy suggestion progress - Monitor test results - Vendor assessment updates - Bulk operation completion alerts - General in-app notifications Workaround: Manually refreshing the page or logging out and back in will restore real-time updates temporarily. Our engineering team has identified the likely cause and is actively working on a fix. We will provide updates as the investigation progresses.
- monitoring May 13, 2026, 02:11 PM UTC
Our engineering team has applied a fix and will continue to monitor for any issues.
- resolved May 13, 2026, 02:11 PM UTC
This incident has been resolved.