SafeBase incident
Report and export downloads not being delivered to some users
Resolved after 2 days 22 hours, on August 11, 2026.
The fix has been deployed and validated. We'll continue monitoring it.
Update timeline
- investigating Aug 11, 2026, 09:06 PM UTC
We are currently investigating this issue.
- investigating Aug 11, 2026, 09:06 PM UTC
We've identified an issue where some users may not receive the in-app notification when certain reports or exports finish generation. We have found no evidence that the underlying files fail to generate or are lost - the notification delivery is what's affected. We are actively working on the fix. We'll post the update on the progress.
- investigating Aug 13, 2026, 06:31 PM UTC
We're still validating the fix and will provide an update once it's deployed.
- monitoring Aug 14, 2026, 01:42 AM UTC
The fix has been deployed and validated. We'll continue monitoring it.
- resolved Aug 14, 2026, 07:44 PM UTC
This incident has been resolved.
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