SafeBase experienced a major incident on July 21, 2025 affecting AIQA, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
AIQA
Update timeline
- investigating Jul 21, 2025, 07:41 PM UTC
We are experiencing an outage with our AI document processing provider, causing AIQA runs to fail. We are investigating the issue in order to determine root cause and possible mitigation. We will post another update at 4:00PM EST.
- resolved Jul 21, 2025, 08:17 PM UTC
This incident has now been resolved, and we have implemented a safety measure to counteract future regressions of this nature.