SafeBase experienced a major incident on August 14, 2025 affecting SafeBase and Postmark, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
SafeBasePostmark
Update timeline
- identified Aug 14, 2025, 04:14 PM UTC
An outage has caused an issue in sending emails resulting in all emails being stuck. We have found the issue and are working on a solution.
- monitoring Aug 14, 2025, 04:28 PM UTC
The issue was resolved, we're monitoring to ensure all emails go out and the issue doesn't re-occur.
- monitoring Aug 14, 2025, 04:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 14, 2025, 04:34 PM UTC
The issue is resolved, all emails are being sent out as usual.