RM Technology Outage History

There is currently a delay in processing browsing logs and issuing safeguarding alerts. We expect this to resolve imminently and will update again as soon as this is the case.

Issue resolved. Delayed logs have been processed and any safeguarding alerts issued.

The reported Staff Proxy browsing issue for the SWGFL & SEGFL sites are recovered and we are monitoring the status.

We have identified the issue affecting a subset of customers and have resolved the issue, confirming service stability. If you continue to encounter issues, please raise this via your normal support channels.

You may have seen in the SafetyNet Admin Site that we have released our AI categorisation filter list. We are now working on adding the content to the category, and this will be implemented out of hours this evening. Please be aware, while the filter list is now showing, the filter list content will be not be active until tomorrow (at the earliest).

We believe the route cause has been identified and our teams are working on implementing the fix. We will provide further updates in due course.

The earlier performance issue causing web pages to fully or partially fail to load has been resolved now. Some customers may still experience an issue with blank sections on web pages when a browser has been left idle for a short time, refreshing the page before continuing with browsing will prevent this issue from occurring, and will reload the page fully if this symptom is seen. We are continuing to monitor the situation carefully and will update again once this secondary issue has also been resolved.

The earlier performance issue with the SafetyNet Captive Portal we believe has now been resolved. We are continuing to monitor the situation carefully however if you are still having issues please raise this through the normal channels.

Google is making a mandatory change that affects all Chrome and Edge extensions – moving from Manifest V2 to Manifest V3. In simple terms, this means the way extensions are built is changing, and we’re updating SafetyNet Go to match. If the extension isn’t updated, your SafetyNet Go filtering will stop working. The new CHROME extension will be available from Monday 30th June. You need to upgrade to this extension before the 26th July, otherwise your extension will stop working. The help guides for the new CHROME extension can be found here - https://rmsafetynet.helpdocsonline.com/safetynet-go-manifest-v3-extension-upgrades We will be updating the status page to confirm when the EDGE extension is ready for you to upgrade to.

The new EDGE extension is now available. This extension auto-updates so you will now see the V3 version of the extension in use on your devices. If you cannot see the extension updated, please reboot the devices and this will ensure the update happens.

We have identified an issue where browsing history is not being shown in reports. There was an issue with a delay in logs showing in the Browsing Reports which prevented these from being shown. A fix has been deployed to show all data from the 26th-28th June and a fix is being deployed shortly to ensure all data from the 29th onwards shows. There is no action required by customers.

We are aware of page loading issues when using the V3 extension for SafetyNetGo using Chrome version 103. We are continuing to investigate this issue.

This morning we found an issue with the sync of user data from RM Unify to RM Safetynet, including password changes. We have already implemented a fix for this and we are now monitoring to ensure that the issue is resolved.

Some customers are still experiencing this issue. We are investigating just now and will update again when we can provide more information.

We believe that all delays have now been eliminated and syncs should now occur within normal timescales.

We have identified the root cause of the outage within our network this afternoon and have taken measures to prevent recurrence. We will monitor the performance of the environment to confirm no further issues are identified.

The rollback is complete. All issues seen earlier have been resolved, except that the SafetyNet tile in RM Unify may not redirect to the admin site for a short while.

We are aware of an issue with email alerts being delayed. Our teams have resolved the issue and the majority of alerts have now been sent - any outstanding alerts will be pushed out manually. During this time, all alerts were and continue to be available within the alert log table shown in the SafetyNet Admin Pages.

A change was made overnight 27th-28th February 2025 that is intended to resolve this issue. We are monitoring this closely just now.

We are currently seeing restored service for these customers. We are continuing to monitor the situation over the next 24 hours to ensure availability throughout peak traffic periods.

We have monitored the service throughout the day and have seen stable service. We are this evening implementing changes to increase the available resources for this subset of customers which will alleviate any risk of further disruption. We will continue to monitor this throughout the next 24 hours for any further signs of disruption.

We have identified the root cause of the issue with SafetyNet Transparent Proxy. The issue occurred due to malformed web requests causing unexpected behaviour within the SafetyNet software. We have put measures in place to prevent this from occurring in the future, alongside adding further capacity to ensure there is no further risk of disruption. Close monitoring of the service will continue for the rest of the week.