RM Technology Outage History

RM Technology degraded · 2 active incidents View live status →

RM Technology had 29 outages in the last 2 years totaling 869h 10m of downtime — averaging 1.2 incidents per month.

There were 29 RM Technology outages since July 19, 2024 totaling 869h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rm.com

Minor November 22, 2024

Sync of user data from RM Unify to RM Safetynet may be delayed.

Detected by Pingoru
Nov 22, 2024, 02:49 PM UTC
Resolved
Dec 03, 2024, 04:27 PM UTC
Duration
11d 1h
Affected: SafetyNet PlusSafetyNet Plus Transparent ModuleSSL Connect
Timeline · 3 updates
  1. monitoring Nov 22, 2024, 02:49 PM UTC

    We detected and and fixed an issue related to sync of users from RM Unify to RM Safetynet. The root cause of the issue has been resolved but there may some delay in syncing data. We estimate that this will be fully resolved by 1700.

  2. monitoring Nov 28, 2024, 01:15 PM UTC

    Some customers may still be affected by this, we are employing a manual workaround to ensure the delays are minimised.

  3. resolved Dec 03, 2024, 04:27 PM UTC

    Issue is now resolved

Read the full incident report →

Major August 21, 2024

Issue affecting ADSL/FTTC/FTTP customers

Detected by Pingoru
Aug 21, 2024, 01:58 PM UTC
Resolved
Sep 02, 2024, 10:00 AM UTC
Duration
11d 20h
Affected: RM Connectivity
Timeline · 3 updates
  1. investigating Aug 21, 2024, 01:58 PM UTC

    We are aware of an issue affecting authentication of some of our ADSL/FTTC/FTTP based customers. Our engineers are actively working to resolve the issue.

  2. monitoring Aug 21, 2024, 03:31 PM UTC

    A fault affecting our authentication platform has been identified and a fix has been implemented. We will continue to monitor the services.

  3. resolved Sep 02, 2024, 10:00 AM UTC

    We have monitored the services and all looks stable. As such we are closing this incident.

Read the full incident report →

Major July 29, 2024

SWGfL proxy server names not resolving

Detected by Pingoru
Jul 29, 2024, 08:27 AM UTC
Resolved
Jul 30, 2024, 02:05 PM UTC
Duration
1d 5h
Affected: Bath & N.E. SomersetBournemouthBristolCornwallDevonDorsetGloucestershireN. SomersetPlymouthPooleSomersetSouth GloucestershireSwindonTorbayWiltshire
Timeline · 8 updates
  1. investigating Jul 29, 2024, 08:27 AM UTC

    The proxy servers below are failing to resolve. Customers using these proxy servers will currently not be able to browse the Internet: sslfilter.userproxy.swgfl.org.uk nosslfilter.userproxy.swgfl.org.uk

  2. investigating Jul 29, 2024, 09:18 AM UTC

    This issue is affecting all proxy servers in the domain swgfl.org.uk. We are continuing to work to resolve this issue. We will update this service alert at 12:00 today.

  3. investigating Jul 29, 2024, 09:46 AM UTC

    RM have configured our recursive DNS servers to provide hostnames for the swgfl.org.uk domain. Customers using the SWGfL DNS servers below will now be able to browse via swgfl.org.uk proxy servers: 62.171.194.101 62.171.194.102 62.171.194.104 62.171.194.105 The next update will be provided at 12:45.

  4. investigating Jul 29, 2024, 11:33 AM UTC

    Apologies, the earlier DNS server list was slightly incorrect. It should be: 62.171.194.100 62.171.194.101 62.171.194.104 62.171.194.105 However, as long as more than 1 DNS server is configured, DNS resolution will have still worked. The next update will be at 14:30.

  5. investigating Jul 29, 2024, 01:41 PM UTC

    The DNS server workaround is still in place and remains the suggested resolution for this issue. The next update will be at 16:30.

  6. investigating Jul 29, 2024, 03:19 PM UTC

    The next update will be at 08:30 on 30/07/2024.

  7. monitoring Jul 30, 2024, 07:30 AM UTC

    The DNS issue with domain swgfl.org.uk has been resolved. All proxy server hostnames are now resolving as expected. This issue will be monitored through the day. The next update will be at 15:30.

  8. resolved Jul 30, 2024, 02:05 PM UTC

    This System Status alert has now been closed.

Read the full incident report →

Critical July 19, 2024

Microsoft and Crowdstrike Outages

Detected by Pingoru
Jul 19, 2024, 09:28 AM UTC
Resolved
Jul 31, 2024, 11:21 AM UTC
Duration
12d 1h
Affected: RM Connectivity
Timeline · 2 updates
  1. investigating Jul 19, 2024, 09:28 AM UTC

    As you will be aware, there is an ongoing global IT incident affecting institutions, businesses and systems. While we are aware of some intermittent issues that may impact our web chat and email service channels our telephone lines are working and we continue to support our customers as normal. If you should experience issues on any of our online channels please call our Service Desk on your normal support number. If you are seeing issues on Microsoft based systems they are likely related to this outage and should cease when the incident is resolved.

  2. resolved Jul 31, 2024, 11:21 AM UTC

    Service has now been restored by Microsoft and issues relating to CrowdStrike have been mitigated.

Read the full incident report →