RM Technology Outage History

RM Technology is up right now

Pingoru has recorded 51 incidents for RM Technology: 17 in the last 12 months and 3 in the last 90 days.

Source: status.rm.com

51incidents recorded
17last 12 months
3last 90 days
9 daystypical duration
Incidents per month
024AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct4%
Pingoru began tracking RM Technology in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20264393 of 720 (55%)
May 20262323 of 744 (43%)
June 20261277 of 720 (38%)
July 20261226 of 744 (30%)
August 202600 of 744 (0%)
September 2026223 of 720 (3%)
October 2026125 of 572 (4%)

Incidents, newest first

Minor February 12, 2025 Change of password may result in proxy prompting for credentials 38d 22h SafetyNet Plus, SafetyNet Plus Transparent Module

Started Feb 12, 2025, 01:34 PM UTC· resolved Mar 23, 2025, 11:54 AM UTC

  1. identified Feb 12, 2025, 01:34 PM UTC

    Some customers may experience an issue with resetting user passwords. Updating the password can result in the user subsequently being prompted for credentials when trying to access the internet. Neither old nor new password will work when entered, and there is no way to work around the issue. For each affected user this will resolve itself in time with no further action required, but there may be a delay of up to 1 day. We are investigating the root cause of the issue and we are looking at improving our mitigation of it by reducing the length of the possible delay.

  2. identified Feb 18, 2025, 01:32 PM UTC

    Due to additional mitigations we have in place these symptoms should be seen much more rarely, and delays to the resolution of the issue when seen should be significantly shortened (during normal school hours).

  3. monitoring Feb 28, 2025, 11:52 AM UTC

    A change was made overnight 27th-28th February 2025 that is intended to resolve this issue. We are monitoring this closely just now.

  4. resolved Mar 23, 2025, 11:54 AM UTC

    We have been monitoring this issue closely for over 3 weeks, and in that time we have not found any more cases with similar symptoms that have not been shown to have a different cause. We are confident now that this issue is resolved.

Read the full incident report →

Minor January 20, 2025 Issues when browsing using SafetyNet Transparent Proxy 16d 20h SafetyNet Plus, SafetyNet Plus Transparent Module

Started Jan 20, 2025, 02:47 PM UTC· resolved Feb 06, 2025, 11:27 AM UTC

  1. investigating Jan 20, 2025, 02:47 PM UTC

    We are aware of a small subset of customers currently experiencing issues with browsing the internet when using SafetyNet Transparent Proxy. We are currently investigating the issue and will provide an update as soon as we have identified the issue.

  2. monitoring Jan 20, 2025, 04:39 PM UTC

    We are currently seeing restored service for these customers. We are continuing to monitor the situation over the next 24 hours to ensure availability throughout peak traffic periods.

  3. monitoring Jan 21, 2025, 04:42 PM UTC

    We have monitored the service throughout the day and have seen stable service. We are this evening implementing changes to increase the available resources for this subset of customers which will alleviate any risk of further disruption. We will continue to monitor this throughout the next 24 hours for any further signs of disruption.

  4. monitoring Jan 24, 2025, 11:32 AM UTC

    We have identified the root cause of the issue with SafetyNet Transparent Proxy. The issue occurred due to malformed web requests causing unexpected behaviour within the SafetyNet software. We have put measures in place to prevent this from occurring in the future, alongside adding further capacity to ensure there is no further risk of disruption. Close monitoring of the service will continue for the rest of the week.

  5. resolved Feb 06, 2025, 11:27 AM UTC

    We have monitored the service throughout the last 2 weeks and can confirm there have been no further instances of malformed web requests causing the unexpected behaviour.

Read the full incident report →

Minor January 16, 2025 Delay in notifications from the SafetyNet safeguarding alert service 20d 19h SafetyNet Plus

Started Jan 16, 2025, 03:10 PM UTC· resolved Feb 06, 2025, 11:02 AM UTC

  1. investigating Jan 16, 2025, 03:10 PM UTC

    Some customers may experience a delay in notifications from this service. All incidents will still be recorded and reported. We are working to resolve the issue.

  2. investigating Feb 06, 2025, 10:55 AM UTC

    This issue is now resolved.

  3. resolved Feb 06, 2025, 11:02 AM UTC

    This issue is now resolved.

Read the full incident report →

Minor December 16, 2024 SafetyNet Reporting Is Displaying No Data 1d 1h SafetyNet Plus

Started Dec 16, 2024, 11:17 AM UTC· resolved Dec 17, 2024, 12:36 PM UTC

  1. investigating Dec 16, 2024, 11:17 AM UTC

    We are aware that in the SafetyNet portal Reporting pages are showing as "No data to display". All other pages and functionality are working as expected. We are investigating the issue and will provide an update as soon as possible.

  2. resolved Dec 17, 2024, 12:36 PM UTC

    This issue is now resolved. Data is being displayed on the Reporting pages again as expected. (No information failed to be recorded or was lost during this incident)

Read the full incident report →

Minor November 28, 2024 Customers may experience a delay with new/edited filter list rules or policies, and new user sync 41d 22h SafetyNet Plus

Started Nov 28, 2024, 12:45 PM UTC· resolved Jan 09, 2025, 11:19 AM UTC

  1. investigating Nov 28, 2024, 12:45 PM UTC

    After creating or editing new filter list rules or policies, or syncing new users, customers may see a delay before changes are implemented. (Existing rules, policies and users function as normal.)

  2. resolved Jan 09, 2025, 11:19 AM UTC

    The issue is now resolved.

Read the full incident report →

Minor November 22, 2024 Sync of user data from RM Unify to RM Safetynet may be delayed. 11d 1h SafetyNet Plus, SafetyNet Plus Transparent Module, SSL Connect

Started Nov 22, 2024, 02:49 PM UTC· resolved Dec 03, 2024, 04:27 PM UTC

  1. monitoring Nov 22, 2024, 02:49 PM UTC

    We detected and and fixed an issue related to sync of users from RM Unify to RM Safetynet. The root cause of the issue has been resolved but there may some delay in syncing data. We estimate that this will be fully resolved by 1700.

  2. monitoring Nov 28, 2024, 01:15 PM UTC

    Some customers may still be affected by this, we are employing a manual workaround to ensure the delays are minimised.

  3. resolved Dec 03, 2024, 04:27 PM UTC

    Issue is now resolved

Read the full incident report →