RevenueWell Outage History

RevenueWell is up right now

Pingoru has recorded 48 incidents for RevenueWell: 10 in the last 12 months and 1 in the last 90 days.

Source: status.revenuewell.com

48incidents recorded
10last 12 months
1last 90 days
15 hourstypical duration

Incidents, newest first

Major August 10, 2026 Incoming calls being effected 1d RW Phone

Started Aug 10, 2026, 02:55 PM UTC· resolved Aug 11, 2026, 03:03 PM UTC

  1. investigating Aug 10, 2026, 02:55 PM UTC

    We are currently investigating reports of an issue affecting inbound calls. Our engineering team is actively working to resolve the issue. We apologize for the inconvenience and will provide updates here as they become available. Should you be experiencing an issue, please email [email protected]

  2. identified Aug 10, 2026, 03:24 PM UTC

    A problem has been identified, and a fix has been implemented. Calls are processing normal. We will continue to monitor.

  3. monitoring Aug 10, 2026, 03:27 PM UTC

    Calls are processing normal. We will continue to monitor.

  4. resolved Aug 11, 2026, 03:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 30, 2026 Login Issues on RevenueWell OnTheGo Mobile App 18h 51m Mobile App

Started Jun 30, 2026, 03:20 PM UTC· resolved Jul 01, 2026, 10:12 AM UTC

  1. investigating Jun 30, 2026, 03:20 PM UTC

    We are currently investigating reports of login errors affecting users on the RevenueWell OnTheGo mobile app. Our engineering team is actively working to resolve the issue. We apologize for the inconvenience and will provide updates here as they become available.

  2. identified Jun 30, 2026, 03:22 PM UTC

    We have successfully identified the issue causing login errors for RevenueWell OnTheGo users. Our engineering team is working on applying a fix to restore full service.

  3. resolved Jul 01, 2026, 10:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026 MySecurePractice.com - issues with downloading PDFs 1d MySecurePractice

Started Jun 17, 2026, 02:23 PM UTC· resolved Jun 18, 2026, 03:02 PM UTC

  1. investigating Jun 17, 2026, 02:23 PM UTC

    We are currently investigating an issue with pdf downloads on MySecurePractice.com.

  2. monitoring Jun 17, 2026, 02:35 PM UTC

    A fix has been implemented. We are monitoring. The service is restored.

  3. resolved Jun 18, 2026, 03:02 PM UTC

    This incident has been resolved.

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Major May 8, 2026 RevenueWell Portals - experiencing slowness and login issues for some users 3h 7m Practice Portal, Enterprise Portal, Patient Portal

Started May 08, 2026, 11:56 AM UTC· resolved May 08, 2026, 03:04 PM UTC

  1. investigating May 08, 2026, 11:56 AM UTC

    We are currently investigating reports of access issues affecting the RevenueWell Practice, Enterprise, and Patient Portals.

  2. identified May 08, 2026, 12:28 PM UTC

    The issue has been identified and the fix is being implemented.

  3. monitoring May 08, 2026, 12:30 PM UTC

    A fix has been implemented and all portals are now operating normally. We will continue to monitor the situation.

  4. resolved May 08, 2026, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 27, 2026 Data Processing Delays - DataSync Affected 4h 2m Data Sync

Started Jan 27, 2026, 05:42 PM UTC· resolved Jan 27, 2026, 09:45 PM UTC

  1. investigating Jan 27, 2026, 05:42 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. We are working on improving performance and the system should be caught up shortly.

  2. identified Jan 27, 2026, 05:52 PM UTC

    We have identified the source of DataSync delays and are working on improving the performance.

  3. monitoring Jan 27, 2026, 08:42 PM UTC

    A fix has been implemented and all data has synced up. We are monitoring.

  4. resolved Jan 27, 2026, 09:45 PM UTC

    This incident has been resolved.

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Major November 13, 2025 RW Phone - Inbound and Outbound call failures in San Jose region 6h 4m RW Phone

Started Nov 13, 2025, 08:37 PM UTC· resolved Nov 14, 2025, 02:41 AM UTC

  1. investigating Nov 13, 2025, 08:37 PM UTC

    We are currently investigating an issue affecting inbound and outbound phone calls for some of our RW Phone customers in the San Jose region. Customers in this area may experience intermittent or complete failure when attempting to make or receive calls.

  2. monitoring Nov 13, 2025, 08:45 PM UTC

    Our vendor has resolved the issue and we are operational at this time. We are monitoring the incident.

  3. monitoring Nov 13, 2025, 08:45 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 14, 2025, 02:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025 RevenueWell Customer Portals Experience Graphics or Display Issues 9h 21m Practice Portal, Enterprise Portal, Patient Portal, Virtual Visits

Started Oct 29, 2025, 04:49 PM UTC· resolved Oct 30, 2025, 02:10 AM UTC

  1. investigating Oct 29, 2025, 04:49 PM UTC

    Customers may experience incorrect graphics or display issues on RevenueWell Portals and login screens. We are currently aware of an issue with Microsoft Azure that is affecting the loading of certain resources. We are actively working with Microsoft to resolve this and are monitoring their official status page for updates. https://azure.status.microsoft/en-us/status

  2. identified Oct 29, 2025, 04:51 PM UTC

    We have identified that the ongoing graphics loading issues on RevenueWell Portals and login screens are a direct result of a service disruption within Microsoft Azure. We are continuing to monitor the situation with Microsoft as they work on a resolution. You can view the official vendor status here: https://azure.status.microsoft/en-us/status

  3. monitoring Oct 29, 2025, 05:31 PM UTC

    RevenueWell Portals are operating normally. We are still monitoring the Azure Status at https://azure.status.microsoft/en-us/status.

  4. resolved Oct 30, 2025, 02:10 AM UTC

    This incident is now resolved.

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Critical October 29, 2025 Email Hosting Vendor Issue 12h 55m Standard Email Hosting

Started Oct 29, 2025, 01:15 PM UTC· resolved Oct 30, 2025, 02:11 AM UTC

  1. identified Oct 29, 2025, 01:15 PM UTC

    Our webmail hosting provider is currently experiencing an issue affecting some customers who are using webmail.

  2. resolved Oct 30, 2025, 02:11 AM UTC

    This incident is now resolved.

Read the full incident report →

Critical October 27, 2025 Practice Portal Log In 1d 17h Customer Login

Started Oct 27, 2025, 10:12 PM UTC· resolved Oct 29, 2025, 04:07 PM UTC

  1. investigating Oct 27, 2025, 10:12 PM UTC

    Users are currently unable to log into practice portal and are receiving a "blocked" message. We are actively investigating.

  2. monitoring Oct 27, 2025, 10:21 PM UTC

    Customer log in service has been restored. Our team will continue monitoring.

  3. resolved Oct 29, 2025, 04:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 7, 2025 Practice Portal Availability 8h 9m Practice Portal

Started Oct 07, 2025, 12:43 PM UTC· resolved Oct 07, 2025, 08:52 PM UTC

  1. investigating Oct 07, 2025, 12:43 PM UTC

    Some customers experience an issue during Login Process with error "Page you're looking for does not exist or moved to another location."

  2. monitoring Oct 07, 2025, 01:20 PM UTC

    The Practice Portal Login functionality has been restored.

  3. resolved Oct 07, 2025, 08:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 11, 2025 Rackspace Email Issue - Securemail 18h 45m Standard Email Hosting

Started Sep 11, 2025, 05:01 PM UTC· resolved Sep 12, 2025, 11:47 AM UTC

  1. investigating Sep 11, 2025, 05:01 PM UTC

    RevenueWell Hosted Email platform is currently experiencing issues which impact some RevenueWell customers. Our team is currently monitoring the issue and we will keep you posted as updates become available.

  2. monitoring Sep 11, 2025, 09:56 PM UTC

    Our technology partner resolved the issue, and we are monitoring Hosted Email availability.

  3. resolved Sep 12, 2025, 11:47 AM UTC

    The issue with Hosted Email has been resolved.

Read the full incident report →

Minor September 2, 2025 Practice Portal Loading Issue 6h 22m Practice Portal

Started Sep 02, 2025, 02:51 PM UTC· resolved Sep 02, 2025, 09:13 PM UTC

  1. identified Sep 02, 2025, 02:51 PM UTC

    We are currently seeing some customers having trouble loading the Practice Portal. We have identified the issue and working on a solution.

  2. monitoring Sep 02, 2025, 03:12 PM UTC

    We've implemented a fix and practice portal has returned to normal. We will continue monitoring to ensure there are no further issues.

  3. identified Sep 02, 2025, 03:44 PM UTC

    We are seeing issues with Practice Portal loading.

  4. monitoring Sep 02, 2025, 05:03 PM UTC

    We've implemented a fix and practice portal has returned to normal. We will continue monitoring to ensure there are no further issues.

  5. resolved Sep 02, 2025, 09:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2025 Data Sync - Delays in data processing 6h 4m Data Sync

Started Jun 09, 2025, 02:39 PM UTC· resolved Jun 09, 2025, 08:43 PM UTC

  1. identified Jun 09, 2025, 02:39 PM UTC

    Our data sync process is running behind, which is causing delays in updating patient information in the system and writing it back. No data has been lost, and the system should catch up shortly.

  2. resolved Jun 09, 2025, 08:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 6, 2025 Internal Server Errors in MySecurePractice (TruForm, RevenueWell TV, Email Hosting) 3h 23m TruForm, MySecurePractice, Standard Email - MySecurePractice, Revenuewell TV

Started May 06, 2025, 01:59 PM UTC· resolved May 06, 2025, 05:23 PM UTC

  1. investigating May 06, 2025, 01:59 PM UTC

    Customers can receive Internal Server Error (500) when polling a form. We are currently investigating the issue.

  2. investigating May 06, 2025, 03:26 PM UTC

    Customers may receive an Internal Server Error (500) when when accessing MySecurePractice services, including TruForm, RevenueWell TV, and Email Hosting. We are currently investigating the issue.

  3. monitoring May 06, 2025, 03:40 PM UTC

    Systems are now back to operational. We will continue monitoring to ensure no further access issues persist.

  4. resolved May 06, 2025, 05:23 PM UTC

    This incident is resolved.

Read the full incident report →

Major April 17, 2025 Phone System Experiencing Issues 4h 9m RW Phone

Started Apr 17, 2025, 02:57 PM UTC· resolved Apr 17, 2025, 07:06 PM UTC

  1. investigating Apr 17, 2025, 02:57 PM UTC

    We are aware of the issue and are currently investigating.

  2. investigating Apr 17, 2025, 04:13 PM UTC

    We are continuing to investigate and work to resolve the issues impacting phone customers. We are working closely with our back end phone provider to restore service and will provide another update within the hour.

  3. identified Apr 17, 2025, 04:50 PM UTC

    Our provider has identified the issue and is actively working towards a resolution.

  4. monitoring Apr 17, 2025, 06:58 PM UTC

    We've implemented a fix that has restored functionality to our phone customers. We will continue monitoring to ensure service remains stable.

  5. resolved Apr 30, 2025, 07:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2025 Portal Loading Issue 6h 2m Practice Portal

Started Mar 12, 2025, 02:08 PM UTC· resolved Mar 12, 2025, 08:11 PM UTC

  1. investigating Mar 12, 2025, 02:08 PM UTC

    We are currently seeing some customers having trouble loading the portal app. We have identified the issue and working on a solution.

  2. identified Mar 12, 2025, 02:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 12, 2025, 05:44 PM UTC

    A fix has been implemented and we are monitoring it.

  4. resolved Mar 12, 2025, 08:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 11, 2025 Form2 application issues 19h 26m Forms

Started Mar 11, 2025, 06:37 PM UTC· resolved Mar 12, 2025, 02:04 PM UTC

  1. investigating Mar 11, 2025, 06:37 PM UTC

    We are currently showing issues with our Form2 application and are working on the issue.

  2. monitoring Mar 11, 2025, 08:30 PM UTC

    We have implemented a fix for Forms and see the system performing normally. We will continue to monitor before closing out this incident.

  3. resolved Mar 12, 2025, 02:04 PM UTC

    This incident has been resolved.

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Major March 8, 2025 Practice Portal Log In Issue 11m Practice Portal

Started Mar 08, 2025, 05:05 PM UTC· resolved Mar 08, 2025, 05:16 PM UTC

  1. investigating Mar 08, 2025, 05:05 PM UTC

    We are investigating an issue where users are unable to log into practice portal.

  2. resolved Mar 08, 2025, 05:16 PM UTC

    This incident has been resolved

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Major February 27, 2025 Issues Viewing Messages 55m Messenger

Started Feb 27, 2025, 01:54 PM UTC· resolved Feb 27, 2025, 02:49 PM UTC

  1. investigating Feb 27, 2025, 01:54 PM UTC

    We are investigating reports of some practices unable to view messages in RevenueWell Messenger.

  2. identified Feb 27, 2025, 02:05 PM UTC

    We have confirmed that there is an issue impacting RevenueWell Messenger and that this issue preventing users from being able to view/access their messages. Our teams identified impacted area and are working to resolve. An update will be provided within one hour.

  3. resolved Feb 27, 2025, 02:49 PM UTC

    The incident has been resolved. All customers should now be able to view their messages in RevenueWell Messenger without issue.

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Major January 14, 2025 Webpages Display Issues 58m Practice Portal, Forms, Enterprise Portal, Patient Portal and 1 more

Started Jan 14, 2025, 07:15 PM UTC· resolved Jan 14, 2025, 08:13 PM UTC

  1. identified Jan 14, 2025, 07:15 PM UTC

    We are experiencing issues with webpages display due to problems with our CDN provider. Our team is actively working with the provider to resolve the issue as quickly as possible.

  2. resolved Jan 14, 2025, 08:13 PM UTC

    The issue impacting webpage displays has been resolved.

Read the full incident report →