Resolved after 4 hours 9 minutes, affecting RW Phone, on April 17, 2025.
We've implemented a fix that has restored functionality to our phone customers. We will continue monitoring to ensure service remains stable.
Affected components
Update timeline
- investigating Apr 17, 2025, 02:57 PM UTC
We are aware of the issue and are currently investigating.
- investigating Apr 17, 2025, 04:13 PM UTC
We are continuing to investigate and work to resolve the issues impacting phone customers. We are working closely with our back end phone provider to restore service and will provide another update within the hour.
- identified Apr 17, 2025, 04:50 PM UTC
Our provider has identified the issue and is actively working towards a resolution.
- monitoring Apr 17, 2025, 06:58 PM UTC
We've implemented a fix that has restored functionality to our phone customers. We will continue monitoring to ensure service remains stable.
- resolved Apr 30, 2025, 07:06 PM UTC
This incident has been resolved.
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