RevenueWell incident

Rackspace Email Issue - Securemail

Resolved after 18 hours 45 minutes, affecting Standard Email Hosting, on September 11, 2025.

monitoring Sep 11, 2025, 09:56 PM UTC

Our technology partner resolved the issue, and we are monitoring Hosted Email availability.

Started
Sep 11, 2025, 05:01 PM UTC
Resolved
Sep 12, 2025, 11:47 AM UTC
Duration
18h 45m
Detected by Pingoru
Sep 11, 2025, 05:01 PM UTC

Affected components

Standard Email Hosting

Update timeline

  1. investigating Sep 11, 2025, 05:01 PM UTC

    RevenueWell Hosted Email platform is currently experiencing issues which impact some RevenueWell customers. Our team is currently monitoring the issue and we will keep you posted as updates become available.

  2. monitoring Sep 11, 2025, 09:56 PM UTC

    Our technology partner resolved the issue, and we are monitoring Hosted Email availability.

  3. resolved Sep 12, 2025, 11:47 AM UTC

    The issue with Hosted Email has been resolved.

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