RevenueWell incident

Portal Loading Issue

Resolved after 6 hours 2 minutes, affecting Practice Portal, on March 12, 2025.

monitoring Mar 12, 2025, 05:44 PM UTC

A fix has been implemented and we are monitoring it.

Started
Mar 12, 2025, 02:08 PM UTC
Resolved
Mar 12, 2025, 08:11 PM UTC
Duration
6h 2m
Detected by Pingoru
Mar 12, 2025, 02:08 PM UTC

Affected components

Practice Portal

Update timeline

  1. investigating Mar 12, 2025, 02:08 PM UTC

    We are currently seeing some customers having trouble loading the portal app. We have identified the issue and working on a solution.

  2. identified Mar 12, 2025, 02:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 12, 2025, 05:44 PM UTC

    A fix has been implemented and we are monitoring it.

  4. resolved Mar 12, 2025, 08:11 PM UTC

    This incident has been resolved.

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