RevenueWell incident

Data Processing Delays - DataSync Affected

Resolved after 4 hours 2 minutes, affecting Data Sync, on January 27, 2026.

monitoring Jan 27, 2026, 08:42 PM UTC

A fix has been implemented and all data has synced up. We are monitoring.

Started
Jan 27, 2026, 05:42 PM UTC
Resolved
Jan 27, 2026, 09:45 PM UTC
Duration
4h 2m
Detected by Pingoru
Jan 27, 2026, 05:42 PM UTC

Affected components

Data Sync

Update timeline

  1. investigating Jan 27, 2026, 05:42 PM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. We are working on improving performance and the system should be caught up shortly.

  2. identified Jan 27, 2026, 05:52 PM UTC

    We have identified the source of DataSync delays and are working on improving the performance.

  3. monitoring Jan 27, 2026, 08:42 PM UTC

    A fix has been implemented and all data has synced up. We are monitoring.

  4. resolved Jan 27, 2026, 09:45 PM UTC

    This incident has been resolved.

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