RevenueWell incident

RevenueWell Portals - experiencing slowness and login issues for some users

Resolved after 3 hours 7 minutes, affecting Practice Portal and Enterprise Portal and 1 more, on May 8, 2026.

monitoring May 08, 2026, 12:30 PM UTC

A fix has been implemented and all portals are now operating normally. We will continue to monitor the situation.

Started
May 08, 2026, 11:56 AM UTC
Resolved
May 08, 2026, 03:04 PM UTC
Duration
3h 7m
Detected by Pingoru
May 08, 2026, 11:56 AM UTC

Affected components

Practice PortalEnterprise PortalPatient Portal

Update timeline

  1. investigating May 08, 2026, 11:56 AM UTC

    We are currently investigating reports of access issues affecting the RevenueWell Practice, Enterprise, and Patient Portals.

  2. identified May 08, 2026, 12:28 PM UTC

    The issue has been identified and the fix is being implemented.

  3. monitoring May 08, 2026, 12:30 PM UTC

    A fix has been implemented and all portals are now operating normally. We will continue to monitor the situation.

  4. resolved May 08, 2026, 03:04 PM UTC

    This incident has been resolved.

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