Restaurant365 Outage History

Restaurant365 degraded · 1 active incident View live status →

There were 8 Restaurant365 outages since February 9, 2026 totaling 58h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.restaurant365.com

Notice April 20, 2026

Reports of Slowness

Detected by Pingoru
Apr 20, 2026, 04:02 PM UTC
Resolved
Apr 21, 2026, 12:10 PM UTC
Duration
20h 7m
Affected: Customer Databases
Timeline · 6 updates
  1. investigating Apr 20, 2026, 04:02 PM UTC

    We are currently investigating reports of system slowness

  2. identified Apr 20, 2026, 05:32 PM UTC

    The root cause of the issue has been identified, and we are currently implementing a fix.

  3. monitoring Apr 20, 2026, 06:05 PM UTC

    A fix has been implemented and we will continue to monitor the results.

  4. monitoring Apr 20, 2026, 09:58 PM UTC

    We are continuing to actively monitor the results of the implemented fix.

  5. monitoring Apr 21, 2026, 01:58 AM UTC

    We are continuing to actively monitor the results of the implemented fix.

  6. resolved Apr 21, 2026, 12:10 PM UTC

    We are now marking this incident resolved with continued reports of recovery

Read the full incident report →

Minor April 8, 2026

R365 Payroll Degradation

Detected by Pingoru
Apr 08, 2026, 02:33 PM UTC
Resolved
Apr 08, 2026, 09:04 PM UTC
Duration
6h 31m
Affected: R365 Payroll
Timeline · 5 updates
  1. investigating Apr 08, 2026, 02:33 PM UTC

    We are investigating reports of site slowness within the R365 Payroll module.

  2. identified Apr 08, 2026, 02:44 PM UTC

    The root cause has been identified, and a fix is being prepared.

  3. monitoring Apr 08, 2026, 03:56 PM UTC

    A fix has been implemented, and we're monitoring the situation.

  4. monitoring Apr 08, 2026, 03:56 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 08, 2026, 09:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 7, 2026

Reports of slowness for payments to be calculated

Detected by Pingoru
Apr 07, 2026, 05:57 PM UTC
Resolved
Apr 08, 2026, 12:04 AM UTC
Duration
6h 6m
Affected: R365 Payroll
Timeline · 4 updates
  1. identified Apr 07, 2026, 05:57 PM UTC

    The root cause has been identified, and a fix is currently being implemented.

  2. monitoring Apr 07, 2026, 07:28 PM UTC

    A fix has been implemented and we are now monitoring the results

  3. monitoring Apr 07, 2026, 09:44 PM UTC

    We are continuing to monitor the fix implemented to ensure full recovery

  4. resolved Apr 08, 2026, 12:04 AM UTC

    We are continuing to see recovery and now consider this incident resolved.

Read the full incident report →

Notice March 12, 2026

Custom Financial Reports - Blank Reports

Detected by Pingoru
Mar 12, 2026, 08:53 PM UTC
Resolved
Mar 13, 2026, 01:38 AM UTC
Duration
4h 44m
Affected: Custom Financials Reporter
Timeline · 4 updates
  1. investigating Mar 12, 2026, 08:53 PM UTC

    We are investigating reports that certain Custom Financial Reports appear blank.

  2. identified Mar 12, 2026, 10:24 PM UTC

    Our team has identified the root cause of this issue, and a fix is being prepared.

  3. monitoring Mar 13, 2026, 12:14 AM UTC

    A fix has been deployed, and we're monitoring for outliers.

  4. resolved Mar 13, 2026, 01:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 11, 2026

Tip Rules are not Generating

Detected by Pingoru
Mar 11, 2026, 03:49 PM UTC
Resolved
Mar 11, 2026, 06:09 PM UTC
Duration
2h 19m
Affected: Customer DatabasesMy Reports
Timeline · 3 updates
  1. identified Mar 11, 2026, 03:49 PM UTC

    We have identified the root cause preventing Tip Rules from generating and are currently implementing a fix.

  2. monitoring Mar 11, 2026, 04:25 PM UTC

    The fix has been implemented, and we are currently monitoring to confirm the issue is fully resolved

  3. resolved Mar 11, 2026, 06:09 PM UTC

    The incident has been resolved and we continue to see reports of full recovery.

Read the full incident report →

Major March 8, 2026

Labor not importing

Detected by Pingoru
Mar 08, 2026, 04:11 PM UTC
Resolved
Mar 09, 2026, 12:11 AM UTC
Duration
7h 59m
Affected: FTP File Watcher (Vendor Integration)POS Integrations (DSS Polling)API
Timeline · 4 updates
  1. investigating Mar 08, 2026, 04:11 PM UTC

    We are currently investigating reports of issues with Labor data imports.

  2. identified Mar 08, 2026, 08:22 PM UTC

    A fix is being implemented, and we're seeing recovery.

  3. monitoring Mar 08, 2026, 10:04 PM UTC

    Missing labor data is now available for review, and we're monitoring for outliers.

  4. resolved Mar 09, 2026, 12:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 19, 2026

Radar Polling

Detected by Pingoru
Feb 19, 2026, 05:32 PM UTC
Resolved
Feb 19, 2026, 08:03 PM UTC
Duration
2h 30m
Affected: Client Polling
Timeline · 3 updates
  1. investigating Feb 19, 2026, 05:32 PM UTC

    We are investigating reports that certain Radar customers are experiencing an outage with Client Polling.

  2. monitoring Feb 19, 2026, 05:44 PM UTC

    We've implemented a fix for this polling outage, and we're monitoring recovery.

  3. resolved Feb 19, 2026, 08:03 PM UTC

    Missing data has been polled, and this module is fully operational. Any further troubles can be addressed by our support team here: https://help.restaurant365.net/en/support/home

Read the full incident report →

Notice February 9, 2026

System Slowness - Inventory Module

Detected by Pingoru
Feb 09, 2026, 02:53 PM UTC
Resolved
Feb 09, 2026, 10:58 PM UTC
Duration
8h 4m
Affected: Customer Databases
Timeline · 4 updates
  1. investigating Feb 09, 2026, 02:53 PM UTC

    We are investigating reports from certain customers around general slowness in the inventory module.

  2. identified Feb 09, 2026, 04:06 PM UTC

    We have identified the root cause of this issue, and a fix is being prepared.

  3. monitoring Feb 09, 2026, 05:28 PM UTC

    A fix has been implemented and we are seeing reports of recovery. We will continue monitor and provide additional updates.

  4. resolved Feb 09, 2026, 10:58 PM UTC

    The underlying issue causing slowness has been resolved, and system performance has returned to normal. We will continue monitoring to ensure continued stability.

Read the full incident report →

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