Resolved after 3 hours 51 minutes, affecting FTP File Watcher (Vendor Integration) and POS Integrations (DSS Polling), on September 16, 2026.
We are continuing to monitor for any further issues.
Affected components
FTP File Watcher (Vendor Integration)POS Integrations (DSS Polling)
Update timeline
- investigating Sep 16, 2026, 03:16 PM UTC
We are investigating reports that EDI files are not being processed.
- monitoring Sep 16, 2026, 03:31 PM UTC
We've identified the root cause of this outage and a fix has been implemented. We're seeing recovery and monitoring the situation.
- identified Sep 16, 2026, 04:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 16, 2026, 06:18 PM UTC
A fix has been implemented and we're seeing recovery. We will continue to monitor until resolution.
- monitoring Sep 16, 2026, 06:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 16, 2026, 07:07 PM UTC
This incident has been resolved.
Your product runs on more than Restaurant365
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services