Restaurant365 Outage History

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Restaurant365 had 32 outages in the last 2 years totaling 719h 25m of downtime — averaging 1.3 incidents per month.

There were 32 Restaurant365 outages since October 13, 2025 totaling 719h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.restaurant365.com

Minor October 5, 2026

Login Troubles for Certain Users

Detected by Pingoru
Oct 05, 2026, 01:41 PM UTC
Resolved
Oct 05, 2026, 04:28 PM UTC
Duration
2h 46m
Affected: Customer Databases
Timeline · 4 updates
  1. investigating Oct 05, 2026, 01:41 PM UTC

    We are investigating reports that certain customers are seeing errors when attempting to login.

  2. identified Oct 05, 2026, 02:08 PM UTC

    We've identified the root cause of login troubles. A fix is being deployed.

  3. monitoring Oct 05, 2026, 02:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 05, 2026, 04:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 5, 2026

Delayed DSS Imports

Detected by Pingoru
Oct 05, 2026, 01:08 PM UTC
Resolved
Oct 05, 2026, 04:29 PM UTC
Duration
3h 21m
Affected: POS Integrations (DSS Polling)
Timeline · 4 updates
  1. investigating Oct 05, 2026, 01:08 PM UTC

    We are investigating reports that certain DSS imports are delayed.

  2. identified Oct 05, 2026, 02:05 PM UTC

    The root cause of this issue has been identified, and a fix has been deployed. We're seeing recovery and missing DSS imports will begin flowing.

  3. monitoring Oct 05, 2026, 02:57 PM UTC

    We are seeing recovery and monitoring for outliers.

  4. resolved Oct 05, 2026, 04:29 PM UTC

    This incident has been resolved. If DSS imports are still missing, please contact our support team here: https://help.restaurant365.net/en/support/home

Read the full incident report →

Minor September 29, 2026

Emails sent from R365

Detected by Pingoru
Sep 29, 2026, 05:35 PM UTC
Resolved
Sep 29, 2026, 09:04 PM UTC
Duration
3h 29m
Affected: Customer Databases
Timeline · 3 updates
  1. investigating Sep 29, 2026, 05:35 PM UTC

    We are investigating reports that certain emails sent from R365 are not sending as expected.

  2. identified Sep 29, 2026, 06:04 PM UTC

    Our team has identified the root cause of these troubles, and a fix is being prepared.

  3. resolved Sep 29, 2026, 09:04 PM UTC

    We have confirmed that emails services are working as expected, and this incident has been resolved

Read the full incident report →

Minor September 28, 2026

Reporting Degradation

Detected by Pingoru
Sep 28, 2026, 02:36 PM UTC
Resolved
Sep 28, 2026, 04:15 PM UTC
Duration
1h 39m
Affected: My Reports
Timeline · 4 updates
  1. investigating Sep 28, 2026, 02:36 PM UTC

    We are investigating reports that drill down functionality for certain "My Reports" is not working as expected.

  2. identified Sep 28, 2026, 02:47 PM UTC

    We've identified the root cause of this behavior and are preparing a fix.

  3. monitoring Sep 28, 2026, 03:43 PM UTC

    We have pushed a fix, and reports are being produced as expected. We'll continue to monitor for outliers.

  4. resolved Sep 28, 2026, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 16, 2026

EDI File Processing

Detected by Pingoru
Sep 16, 2026, 03:16 PM UTC
Resolved
Sep 16, 2026, 07:07 PM UTC
Duration
3h 51m
Affected: FTP File Watcher (Vendor Integration)POS Integrations (DSS Polling)
Timeline · 6 updates
  1. investigating Sep 16, 2026, 03:16 PM UTC

    We are investigating reports that EDI files are not being processed.

  2. monitoring Sep 16, 2026, 03:31 PM UTC

    We've identified the root cause of this outage and a fix has been implemented. We're seeing recovery and monitoring the situation.

  3. identified Sep 16, 2026, 04:01 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 16, 2026, 06:18 PM UTC

    A fix has been implemented and we're seeing recovery. We will continue to monitor until resolution.

  5. monitoring Sep 16, 2026, 06:28 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 16, 2026, 07:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 10, 2026

Users experiencing "Request Failed" errors (HTTP 500) when creating or opening records

Detected by Pingoru
Jul 10, 2026, 04:11 PM UTC
Resolved
Jul 10, 2026, 08:16 PM UTC
Duration
4h 5m
Affected: Customer DatabasesClassicR365
Timeline · 3 updates
  1. investigating Jul 10, 2026, 04:11 PM UTC

    We are currently investigating reports of "Request Failed" errors (HTTP 500) across several areas of the platform. Affected modules include Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders. Users may encounter errors when creating new records, opening existing records, or saving and approving records. Impact varies by record type. Our team is actively investigating the root cause. We will provide an update as soon as more information is available.

  2. monitoring Jul 10, 2026, 04:31 PM UTC

    The issue causing "Request Failed" errors (HTTP 500) across Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders has been resolved. We are continuing to monitor to confirm full stability. If you are still experiencing issues, please contact our support team.

  3. resolved Jul 10, 2026, 08:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026

System Slowness

Detected by Pingoru
Jul 01, 2026, 04:23 PM UTC
Resolved
Jul 01, 2026, 05:45 PM UTC
Duration
1h 21m
Affected: Customer Databases
Timeline · 3 updates
  1. investigating Jul 01, 2026, 04:23 PM UTC

    We're investigating system-wide slowness for certain customers.

  2. monitoring Jul 01, 2026, 04:31 PM UTC

    We've identified the root cause of slowness, and a fix has been pushed. We're seeing recovery and will monitor until resolved.

  3. resolved Jul 01, 2026, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 25, 2026

Radar Login Slowness

Detected by Pingoru
Jun 25, 2026, 05:45 PM UTC
Resolved
Jun 25, 2026, 06:24 PM UTC
Duration
39m
Affected: Radar Services
Timeline · 3 updates
  1. investigating Jun 25, 2026, 05:45 PM UTC

    We are investigating reports of slowness for certain customers while logging into Radar.

  2. monitoring Jun 25, 2026, 06:09 PM UTC

    A fix has been pushed, and we're seeing recovery. We'll continue to monitor for slow performance.

  3. resolved Jun 25, 2026, 06:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 15, 2026

R365 Payroll Processing Unavailable

Detected by Pingoru
Jun 15, 2026, 10:25 PM UTC
Resolved
Jun 15, 2026, 11:16 PM UTC
Duration
50m
Affected: R365 Payroll
Timeline · 2 updates
  1. investigating Jun 15, 2026, 10:25 PM UTC

    We’re currently experiencing an issue affecting Payroll Processing, which is temporarily unavailable. Our team is actively working to restore functionality as quickly as possible. We appreciate your patience and will share updates as soon as we have more information.

  2. resolved Jun 15, 2026, 11:16 PM UTC

    This incident has been resolved, and Payroll Processing has resumed.

Read the full incident report →

Major June 15, 2026

R365 Payroll Degradation

Detected by Pingoru
Jun 15, 2026, 03:45 PM UTC
Resolved
Jun 15, 2026, 05:04 PM UTC
Duration
1h 18m
Affected: R365 Payroll
Timeline · 4 updates
  1. investigating Jun 15, 2026, 03:45 PM UTC

    We are investigating reports that Payroll Overview is unavailable for certain customers.

  2. identified Jun 15, 2026, 04:20 PM UTC

    A solution has been prepared and is being implemented now.

  3. monitoring Jun 15, 2026, 04:29 PM UTC

    A fix has been deployed, and we're monitoring for further reports.

  4. resolved Jun 15, 2026, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 1, 2026

Reports of Slowness

Detected by Pingoru
Jun 01, 2026, 03:48 PM UTC
Resolved
Jun 01, 2026, 09:05 PM UTC
Duration
5h 17m
Affected: Customer DatabasesAd HocMy ReportsCustom Financials ReporterAI Dashboards
Timeline · 3 updates
  1. investigating Jun 01, 2026, 03:48 PM UTC

    We are currently investigating reports of slowness

  2. monitoring Jun 01, 2026, 06:08 PM UTC

    A fix has been implemented, and we are continuing to see signs of recovery across affected services. We will continue to monitor system performance closely and provide updates as needed.

  3. resolved Jun 01, 2026, 09:05 PM UTC

    With continued reports of full recovery, will mark this incident as resolved.

Read the full incident report →

Minor May 28, 2026

Multi-Factor Authentication

Detected by Pingoru
May 28, 2026, 01:32 PM UTC
Resolved
May 28, 2026, 01:55 PM UTC
Duration
22m
Affected: Customer Databases
Timeline · 3 updates
  1. investigating May 28, 2026, 01:32 PM UTC

    We are investigating reports that MFA is not working as expected for certain users.

  2. monitoring May 28, 2026, 01:37 PM UTC

    A fix has been implemented and MFA challenges are being sent. We'll continue to monitor.

  3. resolved May 28, 2026, 01:55 PM UTC

    This incident has been resolved, and MFA challenges are being sent as expected.

Read the full incident report →

Notice May 21, 2026

Reports of Users Experiencing Slowness and Login Issues

Detected by Pingoru
May 21, 2026, 07:02 PM UTC
Resolved
May 21, 2026, 08:37 PM UTC
Duration
1h 34m
Affected: Customer DatabasesMy ReportsCustom Financials ReporterAI Dashboards
Timeline · 3 updates
  1. investigating May 21, 2026, 07:02 PM UTC

    We are currently investigating reports of users experiencing slowness and login issues

  2. identified May 21, 2026, 08:27 PM UTC

    Upon investigation, we’ve confirmed the issue is only impacting Customer Financial Reporting (CFR). We have identified the root cause and are currently implementing a fix.

  3. resolved May 21, 2026, 08:37 PM UTC

    Fix was implemented and we are now seeing reports of full recovery for Customer Financial Reporting (CFR). We will now mark this incident as resolved.

Read the full incident report →

Minor May 17, 2026

US Foods EDI Purchase Orders

Detected by Pingoru
May 17, 2026, 07:57 PM UTC
Resolved
May 17, 2026, 09:58 PM UTC
Duration
2h
Affected: FTP File Watcher (Vendor Integration)
Timeline · 3 updates
  1. investigating May 17, 2026, 07:57 PM UTC

    We are investigating reports that certain EDI Purchase Orders sent to US Foods on Sunday (5/17) were rejected.

  2. identified May 17, 2026, 08:51 PM UTC

    We have identified the root cause of this issue and a fix has been pushed. We are working to resubmit orders which were rejected.

  3. resolved May 17, 2026, 09:58 PM UTC

    This incident has been resolved, and all order were resubmitted.

Read the full incident report →

Notice April 21, 2026

R365 App Push Notifications currently unavailable for Android Users (only)

Detected by Pingoru
Apr 21, 2026, 04:27 PM UTC
Resolved
May 14, 2026, 12:58 PM UTC
Duration
22d 20h
Affected: ClassicR365
Timeline · 3 updates
  1. monitoring Apr 21, 2026, 04:27 PM UTC

    Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which may take up to 2 business days.

  2. monitoring Apr 24, 2026, 04:02 PM UTC

    Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which we are still awaiting Google Playstore approval

  3. resolved May 14, 2026, 12:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 7, 2026

Reports of slowness for payments to be calculated

Detected by Pingoru
Apr 07, 2026, 05:57 PM UTC
Resolved
Apr 08, 2026, 12:04 AM UTC
Duration
6h 6m
Affected: R365 Payroll
Timeline · 4 updates
  1. identified Apr 07, 2026, 05:57 PM UTC

    The root cause has been identified, and a fix is currently being implemented.

  2. monitoring Apr 07, 2026, 07:28 PM UTC

    A fix has been implemented and we are now monitoring the results

  3. monitoring Apr 07, 2026, 09:44 PM UTC

    We are continuing to monitor the fix implemented to ensure full recovery

  4. resolved Apr 08, 2026, 12:04 AM UTC

    We are continuing to see recovery and now consider this incident resolved.

Read the full incident report →

Notice March 12, 2026

Custom Financial Reports - Blank Reports

Detected by Pingoru
Mar 12, 2026, 08:53 PM UTC
Resolved
Mar 13, 2026, 01:38 AM UTC
Duration
4h 44m
Affected: Custom Financials Reporter
Timeline · 4 updates
  1. investigating Mar 12, 2026, 08:53 PM UTC

    We are investigating reports that certain Custom Financial Reports appear blank.

  2. identified Mar 12, 2026, 10:24 PM UTC

    Our team has identified the root cause of this issue, and a fix is being prepared.

  3. monitoring Mar 13, 2026, 12:14 AM UTC

    A fix has been deployed, and we're monitoring for outliers.

  4. resolved Mar 13, 2026, 01:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 11, 2026

Tip Rules are not Generating

Detected by Pingoru
Mar 11, 2026, 03:49 PM UTC
Resolved
Mar 11, 2026, 06:09 PM UTC
Duration
2h 19m
Affected: Customer DatabasesMy Reports
Timeline · 3 updates
  1. identified Mar 11, 2026, 03:49 PM UTC

    We have identified the root cause preventing Tip Rules from generating and are currently implementing a fix.

  2. monitoring Mar 11, 2026, 04:25 PM UTC

    The fix has been implemented, and we are currently monitoring to confirm the issue is fully resolved

  3. resolved Mar 11, 2026, 06:09 PM UTC

    The incident has been resolved and we continue to see reports of full recovery.

Read the full incident report →

Major March 8, 2026

Labor not importing

Detected by Pingoru
Mar 08, 2026, 04:11 PM UTC
Resolved
Mar 09, 2026, 12:11 AM UTC
Duration
7h 59m
Affected: FTP File Watcher (Vendor Integration)POS Integrations (DSS Polling)API
Timeline · 4 updates
  1. investigating Mar 08, 2026, 04:11 PM UTC

    We are currently investigating reports of issues with Labor data imports.

  2. identified Mar 08, 2026, 08:22 PM UTC

    A fix is being implemented, and we're seeing recovery.

  3. monitoring Mar 08, 2026, 10:04 PM UTC

    Missing labor data is now available for review, and we're monitoring for outliers.

  4. resolved Mar 09, 2026, 12:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 19, 2026

Radar Polling

Detected by Pingoru
Feb 19, 2026, 05:32 PM UTC
Resolved
Feb 19, 2026, 08:03 PM UTC
Duration
2h 30m
Affected: Client Polling
Timeline · 3 updates
  1. investigating Feb 19, 2026, 05:32 PM UTC

    We are investigating reports that certain Radar customers are experiencing an outage with Client Polling.

  2. monitoring Feb 19, 2026, 05:44 PM UTC

    We've implemented a fix for this polling outage, and we're monitoring recovery.

  3. resolved Feb 19, 2026, 08:03 PM UTC

    Missing data has been polled, and this module is fully operational. Any further troubles can be addressed by our support team here: https://help.restaurant365.net/en/support/home

Read the full incident report →

Notice February 9, 2026

System Slowness - Inventory Module

Detected by Pingoru
Feb 09, 2026, 02:53 PM UTC
Resolved
Feb 09, 2026, 10:58 PM UTC
Duration
8h 4m
Affected: Customer Databases
Timeline · 4 updates
  1. investigating Feb 09, 2026, 02:53 PM UTC

    We are investigating reports from certain customers around general slowness in the inventory module.

  2. identified Feb 09, 2026, 04:06 PM UTC

    We have identified the root cause of this issue, and a fix is being prepared.

  3. monitoring Feb 09, 2026, 05:28 PM UTC

    A fix has been implemented and we are seeing reports of recovery. We will continue monitor and provide additional updates.

  4. resolved Feb 09, 2026, 10:58 PM UTC

    The underlying issue causing slowness has been resolved, and system performance has returned to normal. We will continue monitoring to ensure continued stability.

Read the full incident report →

Notice January 21, 2026

EDI Purchase Orders

Detected by Pingoru
Jan 21, 2026, 10:52 PM UTC
Resolved
Jan 22, 2026, 03:22 AM UTC
Duration
4h 30m
Affected: FTP File Watcher (Vendor Integration)
Timeline · 2 updates
  1. identified Jan 21, 2026, 10:52 PM UTC

    We've received reports that certain Purchase Orders placed today via EDI were duplicated. We've identified the root cause of the issue and duplications will not resume. If your team placed an EDI Purchase Order today, in the interest of cut-off times, we advise that you contact your vendor to review and cancel potential duplicates.

  2. resolved Jan 22, 2026, 03:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 14, 2026

DSS imports

Detected by Pingoru
Jan 14, 2026, 12:47 PM UTC
Resolved
Jan 14, 2026, 05:51 PM UTC
Duration
5h 4m
Affected: POS Integrations (DSS Polling)
Timeline · 2 updates
  1. monitoring Jan 14, 2026, 12:47 PM UTC

    We identified early reports of an issue impacting DSS imports and promptly implemented a fix. We will continue to monitor the situation, and some customers may experience temporary delays in DSS imports during this time.

  2. resolved Jan 14, 2026, 05:51 PM UTC

    Regarding the delays in DSS imports, we are seeing continued recovery and will now mark this incident as resolved.

Read the full incident report →

Notice January 12, 2026

Intermittent Slowness

Detected by Pingoru
Jan 12, 2026, 06:58 PM UTC
Resolved
Jan 15, 2026, 01:54 PM UTC
Duration
2d 18h
Affected: Customer DatabasesAd HocPOS Integrations (DSS Polling)My ReportsCustom Financials Reporter
Timeline · 13 updates

Read the full incident report →