Restaurant365 Outage History
Restaurant365 is up right nowPingoru has recorded 49 incidents for Restaurant365: 35 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 256 of 720 (36%) |
| May 2026 | 4 | 122 of 744 (16%) |
| June 2026 | 5 | 38 of 720 (5%) |
| July 2026 | 2 | 6 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 9 of 720 (1%) |
| October 2026 | 2 | 3 of 522 (1%) |
Incidents, newest first
Minor October 5, 2026 Login Troubles for Certain Users 2h 46m Customer Databases
Started Oct 05, 2026, 01:41 PM UTC· resolved Oct 05, 2026, 04:28 PM UTC
- investigating Oct 05, 2026, 01:41 PM UTC
We are investigating reports that certain customers are seeing errors when attempting to login.
- identified Oct 05, 2026, 02:08 PM UTC
We've identified the root cause of login troubles. A fix is being deployed.
- monitoring Oct 05, 2026, 02:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 05, 2026, 04:28 PM UTC
This incident has been resolved.
Minor October 5, 2026 Delayed DSS Imports 3h 21m POS Integrations (DSS Polling)
Started Oct 05, 2026, 01:08 PM UTC· resolved Oct 05, 2026, 04:29 PM UTC
- investigating Oct 05, 2026, 01:08 PM UTC
We are investigating reports that certain DSS imports are delayed.
- identified Oct 05, 2026, 02:05 PM UTC
The root cause of this issue has been identified, and a fix has been deployed. We're seeing recovery and missing DSS imports will begin flowing.
- monitoring Oct 05, 2026, 02:57 PM UTC
We are seeing recovery and monitoring for outliers.
- resolved Oct 05, 2026, 04:29 PM UTC
This incident has been resolved. If DSS imports are still missing, please contact our support team here: https://help.restaurant365.net/en/support/home
Minor September 29, 2026 Emails sent from R365 3h 29m Customer Databases
Started Sep 29, 2026, 05:35 PM UTC· resolved Sep 29, 2026, 09:04 PM UTC
- investigating Sep 29, 2026, 05:35 PM UTC
We are investigating reports that certain emails sent from R365 are not sending as expected.
- identified Sep 29, 2026, 06:04 PM UTC
Our team has identified the root cause of these troubles, and a fix is being prepared.
- resolved Sep 29, 2026, 09:04 PM UTC
We have confirmed that emails services are working as expected, and this incident has been resolved
Minor September 28, 2026 Reporting Degradation 1h 39m My Reports
Started Sep 28, 2026, 02:36 PM UTC· resolved Sep 28, 2026, 04:15 PM UTC
- investigating Sep 28, 2026, 02:36 PM UTC
We are investigating reports that drill down functionality for certain "My Reports" is not working as expected.
- identified Sep 28, 2026, 02:47 PM UTC
We've identified the root cause of this behavior and are preparing a fix.
- monitoring Sep 28, 2026, 03:43 PM UTC
We have pushed a fix, and reports are being produced as expected. We'll continue to monitor for outliers.
- resolved Sep 28, 2026, 04:15 PM UTC
This incident has been resolved.
Critical September 16, 2026 EDI File Processing 3h 51m FTP File Watcher (Vendor Integration), POS Integrations (DSS Polling)
Started Sep 16, 2026, 03:16 PM UTC· resolved Sep 16, 2026, 07:07 PM UTC
- investigating Sep 16, 2026, 03:16 PM UTC
We are investigating reports that EDI files are not being processed.
- monitoring Sep 16, 2026, 03:31 PM UTC
We've identified the root cause of this outage and a fix has been implemented. We're seeing recovery and monitoring the situation.
- identified Sep 16, 2026, 04:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 16, 2026, 06:18 PM UTC
A fix has been implemented and we're seeing recovery. We will continue to monitor until resolution.
- monitoring Sep 16, 2026, 06:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 16, 2026, 07:07 PM UTC
This incident has been resolved.
Minor July 10, 2026 Users experiencing "Request Failed" errors (HTTP 500) when creating or opening records 4h 5m Customer Databases, Classic, R365
Started Jul 10, 2026, 04:11 PM UTC· resolved Jul 10, 2026, 08:16 PM UTC
- investigating Jul 10, 2026, 04:11 PM UTC
We are currently investigating reports of "Request Failed" errors (HTTP 500) across several areas of the platform. Affected modules include Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders. Users may encounter errors when creating new records, opening existing records, or saving and approving records. Impact varies by record type. Our team is actively investigating the root cause. We will provide an update as soon as more information is available.
- monitoring Jul 10, 2026, 04:31 PM UTC
The issue causing "Request Failed" errors (HTTP 500) across Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders has been resolved. We are continuing to monitor to confirm full stability. If you are still experiencing issues, please contact our support team.
- resolved Jul 10, 2026, 08:16 PM UTC
This incident has been resolved.
Minor July 1, 2026 System Slowness 1h 21m Customer Databases
Started Jul 01, 2026, 04:23 PM UTC· resolved Jul 01, 2026, 05:45 PM UTC
- investigating Jul 01, 2026, 04:23 PM UTC
We're investigating system-wide slowness for certain customers.
- monitoring Jul 01, 2026, 04:31 PM UTC
We've identified the root cause of slowness, and a fix has been pushed. We're seeing recovery and will monitor until resolved.
- resolved Jul 01, 2026, 05:45 PM UTC
This incident has been resolved.
Minor June 25, 2026 Radar Login Slowness 39m Radar Services
Started Jun 25, 2026, 05:45 PM UTC· resolved Jun 25, 2026, 06:24 PM UTC
- investigating Jun 25, 2026, 05:45 PM UTC
We are investigating reports of slowness for certain customers while logging into Radar.
- monitoring Jun 25, 2026, 06:09 PM UTC
A fix has been pushed, and we're seeing recovery. We'll continue to monitor for slow performance.
- resolved Jun 25, 2026, 06:24 PM UTC
This incident has been resolved.
Major June 15, 2026 R365 Payroll Processing Unavailable 50m R365 Payroll
Started Jun 15, 2026, 10:25 PM UTC· resolved Jun 15, 2026, 11:16 PM UTC
- investigating Jun 15, 2026, 10:25 PM UTC
We’re currently experiencing an issue affecting Payroll Processing, which is temporarily unavailable. Our team is actively working to restore functionality as quickly as possible. We appreciate your patience and will share updates as soon as we have more information.
- resolved Jun 15, 2026, 11:16 PM UTC
This incident has been resolved, and Payroll Processing has resumed.
Major June 15, 2026 R365 Payroll Degradation 1h 18m R365 Payroll
Started Jun 15, 2026, 03:45 PM UTC· resolved Jun 15, 2026, 05:04 PM UTC
- investigating Jun 15, 2026, 03:45 PM UTC
We are investigating reports that Payroll Overview is unavailable for certain customers.
- identified Jun 15, 2026, 04:20 PM UTC
A solution has been prepared and is being implemented now.
- monitoring Jun 15, 2026, 04:29 PM UTC
A fix has been deployed, and we're monitoring for further reports.
- resolved Jun 15, 2026, 05:04 PM UTC
This incident has been resolved.
Critical June 2, 2026 AI Dashboards 1d 6h AI Dashboards
Started Jun 02, 2026, 03:00 PM UTC· resolved Jun 03, 2026, 09:00 PM UTC
- investigating Jun 02, 2026, 03:00 PM UTC
We are investigating reports that AI Dashboards are returning errors for certain users.
- identified Jun 02, 2026, 03:17 PM UTC
We have identified the root cause of this issue and a fix is being prepared.
- identified Jun 02, 2026, 06:23 PM UTC
We are continuing to work towards a fix for this issue.
- monitoring Jun 02, 2026, 06:34 PM UTC
A fix has been implemented and reports can be viewed as expected.
- monitoring Jun 02, 2026, 08:09 PM UTC
We are continuing to monitor intermittent troubles.
- identified Jun 03, 2026, 02:13 PM UTC
Our teams continue to work on this issue.
- identified Jun 03, 2026, 05:59 PM UTC
Our teams continue to pursue a solution.
- monitoring Jun 03, 2026, 07:36 PM UTC
A fix has been implemented and AI Dashboards are coming back online. We'll continue to monitor.
- resolved Jun 03, 2026, 09:00 PM UTC
This incident has been resolved, and AI Dashboards are now fully operational.
Notice June 1, 2026 Reports of Slowness 5h 17m Customer Databases, Ad Hoc, My Reports, Custom Financials Reporter and 1 more
Started Jun 01, 2026, 03:48 PM UTC· resolved Jun 01, 2026, 09:05 PM UTC
- investigating Jun 01, 2026, 03:48 PM UTC
We are currently investigating reports of slowness
- monitoring Jun 01, 2026, 06:08 PM UTC
A fix has been implemented, and we are continuing to see signs of recovery across affected services. We will continue to monitor system performance closely and provide updates as needed.
- resolved Jun 01, 2026, 09:05 PM UTC
With continued reports of full recovery, will mark this incident as resolved.
Minor May 28, 2026 Multi-Factor Authentication 22m Customer Databases
Started May 28, 2026, 01:32 PM UTC· resolved May 28, 2026, 01:55 PM UTC
- investigating May 28, 2026, 01:32 PM UTC
We are investigating reports that MFA is not working as expected for certain users.
- monitoring May 28, 2026, 01:37 PM UTC
A fix has been implemented and MFA challenges are being sent. We'll continue to monitor.
- resolved May 28, 2026, 01:55 PM UTC
This incident has been resolved, and MFA challenges are being sent as expected.
Notice May 21, 2026 Reports of Users Experiencing Slowness and Login Issues 1h 34m Customer Databases, My Reports, Custom Financials Reporter, AI Dashboards
Started May 21, 2026, 07:02 PM UTC· resolved May 21, 2026, 08:37 PM UTC
- investigating May 21, 2026, 07:02 PM UTC
We are currently investigating reports of users experiencing slowness and login issues
- identified May 21, 2026, 08:27 PM UTC
Upon investigation, we’ve confirmed the issue is only impacting Customer Financial Reporting (CFR). We have identified the root cause and are currently implementing a fix.
- resolved May 21, 2026, 08:37 PM UTC
Fix was implemented and we are now seeing reports of full recovery for Customer Financial Reporting (CFR). We will now mark this incident as resolved.
Minor May 17, 2026 US Foods EDI Purchase Orders 2h FTP File Watcher (Vendor Integration)
Started May 17, 2026, 07:57 PM UTC· resolved May 17, 2026, 09:58 PM UTC
- investigating May 17, 2026, 07:57 PM UTC
We are investigating reports that certain EDI Purchase Orders sent to US Foods on Sunday (5/17) were rejected.
- identified May 17, 2026, 08:51 PM UTC
We have identified the root cause of this issue and a fix has been pushed. We are working to resubmit orders which were rejected.
- resolved May 17, 2026, 09:58 PM UTC
This incident has been resolved, and all order were resubmitted.
Notice April 21, 2026 R365 App Push Notifications currently unavailable for Android Users (only) 22d 20h Classic, R365
Started Apr 21, 2026, 04:27 PM UTC· resolved May 14, 2026, 12:58 PM UTC
- monitoring Apr 21, 2026, 04:27 PM UTC
Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which may take up to 2 business days.
- monitoring Apr 24, 2026, 04:02 PM UTC
Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which we are still awaiting Google Playstore approval
- resolved May 14, 2026, 12:58 PM UTC
This incident has been resolved.
Notice April 7, 2026 Reports of slowness for payments to be calculated 6h 6m R365 Payroll
Started Apr 07, 2026, 05:57 PM UTC· resolved Apr 08, 2026, 12:04 AM UTC
- identified Apr 07, 2026, 05:57 PM UTC
The root cause has been identified, and a fix is currently being implemented.
- monitoring Apr 07, 2026, 07:28 PM UTC
A fix has been implemented and we are now monitoring the results
- monitoring Apr 07, 2026, 09:44 PM UTC
We are continuing to monitor the fix implemented to ensure full recovery
- resolved Apr 08, 2026, 12:04 AM UTC
We are continuing to see recovery and now consider this incident resolved.
Notice March 12, 2026 Custom Financial Reports - Blank Reports 4h 44m Custom Financials Reporter
Started Mar 12, 2026, 08:53 PM UTC· resolved Mar 13, 2026, 01:38 AM UTC
- investigating Mar 12, 2026, 08:53 PM UTC
We are investigating reports that certain Custom Financial Reports appear blank.
- identified Mar 12, 2026, 10:24 PM UTC
Our team has identified the root cause of this issue, and a fix is being prepared.
- monitoring Mar 13, 2026, 12:14 AM UTC
A fix has been deployed, and we're monitoring for outliers.
- resolved Mar 13, 2026, 01:38 AM UTC
This incident has been resolved.
Notice March 11, 2026 Tip Rules are not Generating 2h 19m Customer Databases, My Reports
Started Mar 11, 2026, 03:49 PM UTC· resolved Mar 11, 2026, 06:09 PM UTC
- identified Mar 11, 2026, 03:49 PM UTC
We have identified the root cause preventing Tip Rules from generating and are currently implementing a fix.
- monitoring Mar 11, 2026, 04:25 PM UTC
The fix has been implemented, and we are currently monitoring to confirm the issue is fully resolved
- resolved Mar 11, 2026, 06:09 PM UTC
The incident has been resolved and we continue to see reports of full recovery.
Major March 8, 2026 Labor not importing 7h 59m FTP File Watcher (Vendor Integration), POS Integrations (DSS Polling), API
Started Mar 08, 2026, 04:11 PM UTC· resolved Mar 09, 2026, 12:11 AM UTC
- investigating Mar 08, 2026, 04:11 PM UTC
We are currently investigating reports of issues with Labor data imports.
- identified Mar 08, 2026, 08:22 PM UTC
A fix is being implemented, and we're seeing recovery.
- monitoring Mar 08, 2026, 10:04 PM UTC
Missing labor data is now available for review, and we're monitoring for outliers.
- resolved Mar 09, 2026, 12:11 AM UTC
This incident has been resolved.
Major February 19, 2026 Radar Polling 2h 30m Client Polling
Started Feb 19, 2026, 05:32 PM UTC· resolved Feb 19, 2026, 08:03 PM UTC
- investigating Feb 19, 2026, 05:32 PM UTC
We are investigating reports that certain Radar customers are experiencing an outage with Client Polling.
- monitoring Feb 19, 2026, 05:44 PM UTC
We've implemented a fix for this polling outage, and we're monitoring recovery.
- resolved Feb 19, 2026, 08:03 PM UTC
Missing data has been polled, and this module is fully operational. Any further troubles can be addressed by our support team here: https://help.restaurant365.net/en/support/home
Notice February 9, 2026 System Slowness - Inventory Module 8h 4m Customer Databases
Started Feb 09, 2026, 02:53 PM UTC· resolved Feb 09, 2026, 10:58 PM UTC
- investigating Feb 09, 2026, 02:53 PM UTC
We are investigating reports from certain customers around general slowness in the inventory module.
- identified Feb 09, 2026, 04:06 PM UTC
We have identified the root cause of this issue, and a fix is being prepared.
- monitoring Feb 09, 2026, 05:28 PM UTC
A fix has been implemented and we are seeing reports of recovery. We will continue monitor and provide additional updates.
- resolved Feb 09, 2026, 10:58 PM UTC
The underlying issue causing slowness has been resolved, and system performance has returned to normal. We will continue monitoring to ensure continued stability.
Notice January 21, 2026 EDI Purchase Orders 4h 30m FTP File Watcher (Vendor Integration)
Started Jan 21, 2026, 10:52 PM UTC· resolved Jan 22, 2026, 03:22 AM UTC
- identified Jan 21, 2026, 10:52 PM UTC
We've received reports that certain Purchase Orders placed today via EDI were duplicated. We've identified the root cause of the issue and duplications will not resume. If your team placed an EDI Purchase Order today, in the interest of cut-off times, we advise that you contact your vendor to review and cancel potential duplicates.
- resolved Jan 22, 2026, 03:22 AM UTC
This incident has been resolved.
Notice January 14, 2026 DSS imports 5h 4m POS Integrations (DSS Polling)
Started Jan 14, 2026, 12:47 PM UTC· resolved Jan 14, 2026, 05:51 PM UTC
- monitoring Jan 14, 2026, 12:47 PM UTC
We identified early reports of an issue impacting DSS imports and promptly implemented a fix. We will continue to monitor the situation, and some customers may experience temporary delays in DSS imports during this time.
- resolved Jan 14, 2026, 05:51 PM UTC
Regarding the delays in DSS imports, we are seeing continued recovery and will now mark this incident as resolved.
Notice January 12, 2026 Intermittent Slowness 2d 18h Customer Databases, Ad Hoc, POS Integrations (DSS Polling), My Reports and 1 more
Started Jan 12, 2026, 06:58 PM UTC· resolved Jan 15, 2026, 01:54 PM UTC
- investigating Jan 12, 2026, 06:58 PM UTC
We are currently investigating reports of intermittent slowness within customer instances
- monitoring Jan 12, 2026, 07:43 PM UTC
A fix has been implemented and we are seeing recovery for both the reported slowness and delayed reporting. We will continue to monitor the fix implemented before fully resolving the incident.
- monitoring Jan 12, 2026, 07:52 PM UTC
While we continue to see reports of recovery, we will continue to monitor the fix implemented with databases being fully operational.
- monitoring Jan 12, 2026, 10:30 PM UTC
We are continuing to monitor the fix that was implemented and are seeing signs of recovery.
- monitoring Jan 13, 2026, 02:13 PM UTC
We are continuing our efforts to monitor the fix that was implemented and seeing signs of full recovery.
- monitoring Jan 13, 2026, 05:01 PM UTC
We are aware of additional reports of slowness and are continuing to investigate the root cause and assess impact.
- monitoring Jan 13, 2026, 05:02 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 13, 2026, 06:08 PM UTC
As part of our ongoing investigation, we will be temporarily pausing intraday polling. Customers should expect a delay in intraday polling for approximately 45 minutes
- monitoring Jan 13, 2026, 07:15 PM UTC
Intraday polling has resumed and is no longer paused. We are actively investigating reports of slowness and closely monitoring system performance to ensure stability.
- monitoring Jan 13, 2026, 10:49 PM UTC
We will continue to monitor the fixes that have been implemented and closely observe system performance. The status page will remain in a monitoring state through tomorrow while we ensure continued stability.
- monitoring Jan 14, 2026, 03:52 PM UTC
We are actively monitoring the implemented fix and continuing our investigation to ensure system stability.
- monitoring Jan 14, 2026, 11:36 PM UTC
We are actively monitoring the implemented fix and continuing our investigation to ensure system stability.
- resolved Jan 15, 2026, 01:54 PM UTC
Based on continued recovery reports, we can confirm the issue has been resolved.