Restaurant365 incident

Login troubles for customers using multiple instances

Notice Resolved View vendor source →

Restaurant365 experienced a notice incident on July 1, 2025 affecting Customer Databases, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 05:02 PM UTC
Resolved
Jul 01, 2025, 05:27 PM UTC
Duration
25m
Detected by Pingoru
Jul 01, 2025, 05:02 PM UTC

Affected components

Customer Databases

Update timeline

  1. investigating Jul 01, 2025, 05:02 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 01, 2025, 05:03 PM UTC

    We are investigating intermittent reports in which customers have troubles logging into varying instances.

  3. identified Jul 01, 2025, 05:11 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jul 01, 2025, 05:27 PM UTC

    A fix has been identified and deployed.

  5. resolved Jul 01, 2025, 05:27 PM UTC

    This incident has been resolved.