Restaurant365 experienced a notice incident on July 7, 2025 affecting Customer Databases and My Reports, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Customer DatabasesMy Reports
Update timeline
- investigating Jul 07, 2025, 01:01 PM UTC
We are currently investigating reports of site-wide slowness affecting a small number of customers.
- identified Jul 07, 2025, 01:19 PM UTC
Our team has identified the root cause of this issue, and are working towards resolution.
- monitoring Jul 07, 2025, 03:56 PM UTC
A fix has been implemented, and we are seeing recovery.
- resolved Jul 07, 2025, 04:22 PM UTC
We are no longer seeing slowness on the reported pages or grids.