- Detected by Pingoru
- Jun 12, 2025, 06:29 PM UTC
- Resolved
- Jun 12, 2025, 08:39 PM UTC
- Duration
- 2h 10m
Affected: Recharge Analytics
Timeline · 3 updates
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investigating Jun 12, 2025, 06:29 PM UTC
We are currently experiencing issues related to an ongoing Google Cloud outage. At this time merchant analytics dashboards are unavailable, however we are continuing to investigate the scope of impact.
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monitoring Jun 12, 2025, 07:31 PM UTC
At this time, all Recharge services have returned to normal. We are continuing to monitor the ongoing Google Cloud service disruption to ensure no further impact.
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resolved Jun 12, 2025, 08:39 PM UTC
All Recharge services are operational. We are continuing to monitor ongoing third-party service provider issues.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2025, 03:00 PM UTC
- Resolved
- Jun 10, 2025, 06:02 PM UTC
- Duration
- 3h 2m
Affected: Recharge Merchant Portal
Timeline · 4 updates
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identified Jun 10, 2025, 03:00 PM UTC
We are aware that some merchants are reporting changes in product scope relating to Recharge products and Shopify Sales Channels. Our team has identified the issue.
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identified Jun 10, 2025, 03:20 PM UTC
Our team has resolved the underlying cause of the issue. We are now reviewing impacted stores for next steps.
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identified Jun 10, 2025, 04:53 PM UTC
Our team is working to republish all impacted products to their original sales channels. Merchants will start to see recovery on a store-by-store basis.
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resolved Jun 10, 2025, 06:02 PM UTC
All product scope has been restored to its previous version on all stores.
Read the full incident report →
- Detected by Pingoru
- May 01, 2025, 12:34 PM UTC
- Resolved
- May 01, 2025, 10:51 PM UTC
- Duration
- 10h 17m
Affected: Recharge Customer Portal
Timeline · 4 updates
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identified May 01, 2025, 12:34 PM UTC
We are seeing slow loading times on some Customer Portals. We have identified the issue and are working on a fix.
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monitoring May 01, 2025, 02:17 PM UTC
A fix has been implemented and we are continuing to monitor the results.
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monitoring May 01, 2025, 05:57 PM UTC
We experienced API latency this morning resulting in slow customer portal load times as well as some charge errors on limited stores. A fix has been released, we are continuing to see recovery and all related charge errors are being retried.
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resolved May 01, 2025, 10:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2025, 02:05 PM UTC
- Resolved
- Apr 24, 2025, 05:00 PM UTC
- Duration
- 2h 55m
Affected: Recharge Analytics
Timeline · 3 updates
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identified Apr 24, 2025, 02:05 PM UTC
We have identified the issue preventing this dashboard from loading and are currently working on a fix.
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monitoring Apr 24, 2025, 03:15 PM UTC
The issue is resolved and the dashboard is loading as expected.
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resolved Apr 24, 2025, 05:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2025, 11:00 PM UTC
- Resolved
- Apr 17, 2025, 01:36 AM UTC
- Duration
- 2h 36m
Affected: Recharge Customer Portal
Timeline · 3 updates
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identified Apr 16, 2025, 11:00 PM UTC
We are observing issues of some customers unable to update their payment method using Frictionless Payment updates. Our team has identified the issue and is working on a fix. In the meantime, customers will be directed to update their payment method via the Shopify "send email" update.
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monitoring Apr 17, 2025, 12:12 AM UTC
A fix has been implemented and customers can now utilize Frictionless Payment updates again. We are seeing recovery and will continue monitoring.
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resolved Apr 17, 2025, 01:36 AM UTC
This incident has been resolved. Frictionless Payment updates are working as expected.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2025, 03:26 AM UTC
- Resolved
- Apr 02, 2025, 04:40 AM UTC
- Duration
- 1h 14m
Affected: Shopify AdminShopify API & MobileShopify StorefrontShopify Third party services
Timeline · 3 updates
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investigating Apr 02, 2025, 03:26 AM UTC
We are observing issues with accessing several Shopify services. We have reached out to Shopify and they are currently investigating.
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identified Apr 02, 2025, 03:37 AM UTC
We observed issues related to accessing Shopify services. For updates on the issue, please see Shopify's status page - https://www.shopifystatus.com/ Our team is investigating and monitoring impact.
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resolved Apr 02, 2025, 04:40 AM UTC
Shopify has reported that this issue has been resolved (https://www.shopifystatus.com). We’ve reviewed all impact and corrected any unexpected outcomes as a result of the Shopify incident.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2025, 03:17 PM UTC
- Resolved
- Mar 31, 2025, 05:38 PM UTC
- Duration
- 2h 20m
Timeline · 4 updates
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identified Mar 31, 2025, 03:17 PM UTC
Our team is aware of an issue with delays in customer record creation and have taken steps to prevent record creation failures. We are investigating the root cause of the issue.
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identified Mar 31, 2025, 04:40 PM UTC
All records continue to be created successfully and our team is continuing to work through the root cause of the issue.
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monitoring Mar 31, 2025, 04:52 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 31, 2025, 05:38 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 28, 2025, 04:04 PM UTC
- Resolved
- Mar 28, 2025, 08:12 PM UTC
- Duration
- 4h 8m
Timeline · 5 updates
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investigating Mar 28, 2025, 04:04 PM UTC
We're aware of a small subsection of stores experiencing delays on new Shopify checkouts creating customer records in Recharge. Our team is investigating the root cause of the issue.
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investigating Mar 28, 2025, 05:02 PM UTC
We are continuing to investigate this issue.
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identified Mar 28, 2025, 05:19 PM UTC
Our team has located the cause of the issue and are working to correct it prior to importing missing contracts.
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monitoring Mar 28, 2025, 07:39 PM UTC
Our team has deployed a fix for the root cause. We are now monitoring the import of contracts to ensure that all impacted stores are corrected.
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resolved Mar 28, 2025, 08:12 PM UTC
The issue is now resolved. We have successfully imported all Customer and Subscription information that was delayed.
Read the full incident report →
- Detected by Pingoru
- Mar 27, 2025, 02:05 PM UTC
- Resolved
- Mar 27, 2025, 04:20 PM UTC
- Duration
- 2h 15m
Timeline · 3 updates
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investigating Mar 27, 2025, 02:05 PM UTC
We are receiving reports of merchants getting notices while accessing Recharge with the message “May not work as expected” and are investigating. We suspect this is not a Recharge-related issue and are communicating with Shopify currently.
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monitoring Mar 27, 2025, 03:39 PM UTC
We have identified the root cause of the Shopify banner and have requested it be removed. There is no direct impact to merchants or stores at this time.
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resolved Mar 27, 2025, 04:20 PM UTC
The banner has now been removed from our Shopify App installations.
Read the full incident report →
- Detected by Pingoru
- Mar 22, 2025, 10:30 AM UTC
- Resolved
- Mar 22, 2025, 10:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 22, 2025, 11:20 AM UTC
We experienced a brief service disruption to the Recharge application and we are observing full recovery.
Read the full incident report →
- Detected by Pingoru
- Mar 21, 2025, 12:41 AM UTC
- Resolved
- Mar 21, 2025, 03:04 AM UTC
- Duration
- 2h 22m
Affected: Recharge Customer PortalRecharge Merchant Portal
Timeline · 2 updates
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monitoring Mar 21, 2025, 12:41 AM UTC
We received reports of issues accessing the Recharge admin via Shopify and with saving changes in the customer portal. Our team has released a fix. We are seeing recovery and will continue monitoring.
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resolved Mar 21, 2025, 03:04 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2025, 05:21 PM UTC
- Resolved
- Mar 19, 2025, 06:55 PM UTC
- Duration
- 1h 33m
Timeline · 3 updates
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investigating Mar 19, 2025, 05:21 PM UTC
We are aware of an issue with stores using the Frictionless Payments function in the Customer Portal are experiencing issues attempting to add or update customer payment methods. Our team is investigating.
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identified Mar 19, 2025, 05:51 PM UTC
Our team has identified the issue with our service partners and are determining next steps. As a workaround in the interim, customers billed through Shopify will be redirected to Shopify to update their details. Customers billed through Recharge will be able to update their payment method using a form in the Customer Portal. We will continue to investigate.
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resolved Mar 19, 2025, 06:55 PM UTC
We have resolved this issue and Frictionless Payments has been re-enabled on all stores.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2025, 08:09 PM UTC
- Resolved
- Mar 17, 2025, 10:07 PM UTC
- Duration
- 1h 57m
Affected: Recharge AnalyticsRecharge APIRecharge Charge ProcessingRecharge CheckoutRecharge Customer PortalRecharge Merchant PortalRecharge Webhooks
Timeline · 3 updates
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investigating Mar 17, 2025, 08:09 PM UTC
We are observing issues of system degradation across all services and are currently investigating.
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monitoring Mar 17, 2025, 08:29 PM UTC
A fix has been implemented and we are monitoring results.
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resolved Mar 17, 2025, 10:07 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2025, 02:56 PM UTC
- Resolved
- Mar 16, 2025, 06:49 PM UTC
- Duration
- 3h 52m
Affected: Recharge Analytics
Timeline · 3 updates
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identified Mar 16, 2025, 02:56 PM UTC
We have identified an issue with new data being presented in Merchant Analytics from March 14th onward. We are working on releasing a fix.
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monitoring Mar 16, 2025, 06:23 PM UTC
A fix has been implemented and we are monitoring results.
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resolved Mar 16, 2025, 06:49 PM UTC
This incident has been resolved. All data is populating as expected.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2025, 07:59 PM UTC
- Resolved
- Mar 11, 2025, 09:12 PM UTC
- Duration
- 1d 1h
Affected: Recharge Merchant Portal
Timeline · 7 updates
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investigating Mar 10, 2025, 07:59 PM UTC
We are investigating elevated error rates that are impacting our ability to sync Shopify data into Recharge.
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identified Mar 10, 2025, 08:11 PM UTC
We have identified the root cause of the data sync failures and have resolved the underlying issue. We are now working to recover any missing data.
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identified Mar 10, 2025, 08:53 PM UTC
The errors we observed impacted product data in Recharge. This delay in data impacts any product and variant-related actions in Recharge (ie swap product, checkout processing). The team is working on bulk syncing in this data to recover all missing data for all impacted merchants.
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monitoring Mar 10, 2025, 09:59 PM UTC
A fix has been implemented and we are monitoring the results.
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identified Mar 10, 2025, 11:52 PM UTC
We have identified the root cause of the data sync failures.
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monitoring Mar 11, 2025, 03:26 AM UTC
A fix has been implemented. Our team is monitoring the results and working on data cleanup. Any impacted charges will be retried.
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resolved Mar 11, 2025, 09:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2025, 11:14 PM UTC
- Resolved
- Feb 20, 2025, 07:09 PM UTC
- Duration
- 1d 19h
Affected: Recharge AnalyticsRecharge Webhooks
Timeline · 4 updates
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identified Feb 18, 2025, 11:14 PM UTC
We’ve identified an issue with updating the order records within Recharge after a refund is made in Shopify. While the refund is processed successfully on Shopify, and the customers are refunded successfully, the order records in Recharge do not reflect the correct status. We have identified the issue and are actively working on a fix.
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monitoring Feb 18, 2025, 11:44 PM UTC
A fix has been released and new refunds are now being reported correctly. Our team is working on updating the order records in Recharge to reflect the correct status, and will continue monitoring recovery.
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monitoring Feb 20, 2025, 01:25 AM UTC
We are observing full recovery. Our team is continuing to work on updating the order records in Recharge to reflect the correct status. All order records will be updated by end of week.
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resolved Feb 20, 2025, 07:09 PM UTC
This incident has been resolved.
Read the full incident report →
Critical January 26, 2025 - Detected by Pingoru
- Jan 26, 2025, 07:13 AM UTC
- Resolved
- Feb 03, 2025, 02:08 PM UTC
- Duration
- 8d 6h
Affected: Recharge AnalyticsRecharge APIRecharge Charge ProcessingRecharge CheckoutRecharge Customer PortalRecharge Merchant PortalRecharge Webhooks
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Jan 24, 2025, 09:17 PM UTC
- Resolved
- Jan 25, 2025, 12:47 AM UTC
- Duration
- 3h 29m
Timeline · 3 updates
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investigating Jan 24, 2025, 09:17 PM UTC
We are currently investigating reports of increased errors with the Klaviyo integration.
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monitoring Jan 24, 2025, 11:02 PM UTC
A fix has been implemented and we are monitoring the results. At this time, while 409 errors may still occur, they are self-healing and should resolve themselves with no additional action needed. There has been no change in the increase of 409 errors overall. However, Klaviyo began sending notifications regarding these errors today in order to improve transparency which brought further attention to the errors.
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resolved Jan 25, 2025, 12:47 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 17, 2025, 06:19 PM UTC
- Resolved
- Jan 17, 2025, 09:41 PM UTC
- Duration
- 3h 22m
Affected: Recharge Customer Portal
Timeline · 3 updates
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identified Jan 17, 2025, 06:19 PM UTC
We have identified an issue in which discount code application via the customer portal in some cases resulted in an incorrect value, starting within the past day. We have identified these requests and are resolving them now.
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monitoring Jan 17, 2025, 07:18 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 17, 2025, 09:41 PM UTC
The incident has been resolved and impacted orders have been corrected.
Read the full incident report →
Critical January 14, 2025 - Detected by Pingoru
- Jan 14, 2025, 11:23 AM UTC
- Resolved
- Jan 16, 2025, 08:02 PM UTC
- Duration
- 2d 8h
Timeline · 6 updates
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investigating Jan 14, 2025, 11:23 AM UTC
We are receiving reports of checkout orders creating double subscriptions and are investigating.
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investigating Jan 14, 2025, 11:27 AM UTC
We are receiving reports of checkout orders creating double subscriptions and are investigating.
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identified Jan 14, 2025, 01:21 PM UTC
We have identified the issue and are working on a resolution
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monitoring Jan 14, 2025, 03:46 PM UTC
We have implemented a fix and are seeing recovery. We are continuing to monitor and will be fixing impacted accounts.
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monitoring Jan 14, 2025, 06:03 PM UTC
Shopify has identified an issue that was resulting in duplicate subscriptions orders showing on some store, for more details see https://www.shopifystatus.com/incidents. We have rolled out a workaround and resolved this issue for impacted Recharge stores and are working to update all impacted customer accounts.
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resolved Jan 16, 2025, 08:02 PM UTC
This is now resolved.
Read the full incident report →
Critical January 11, 2025 - Detected by Pingoru
- Jan 11, 2025, 09:00 PM UTC
- Resolved
- Jan 11, 2025, 09:52 PM UTC
- Duration
- 51m
Affected: Recharge Charge Processing
Timeline · 3 updates
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investigating Jan 11, 2025, 09:00 PM UTC
We are investigating delays in processing prepaid orders.
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identified Jan 11, 2025, 09:22 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Jan 11, 2025, 09:52 PM UTC
This incident has been resolved.
Read the full incident report →
Critical December 13, 2024 - Detected by Pingoru
- Dec 13, 2024, 07:29 AM UTC
- Resolved
- Dec 14, 2024, 01:04 AM UTC
- Duration
- 17h 34m
Timeline · 4 updates
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investigating Dec 13, 2024, 07:29 AM UTC
We are observing issues with Shopify checkout endpoints and Shopify shipping rate sync errors and are actively investigating.
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identified Dec 13, 2024, 08:13 AM UTC
The issue has been identified and we're working on a fix with Shopify.
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monitoring Dec 13, 2024, 12:59 PM UTC
A fix has been implemented and we’re monitoring the results.
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resolved Dec 14, 2024, 01:04 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2024, 05:38 PM UTC
- Resolved
- Dec 10, 2024, 05:51 PM UTC
- Duration
- 13m
Affected: Recharge Analytics
Timeline · 2 updates
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monitoring Dec 10, 2024, 05:38 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 10, 2024, 05:51 PM UTC
This incident has been resolved.
Read the full incident report →
