Resolved after 8 days 6 hours, affecting Recharge Analytics and Recharge API and 1 more, on January 26, 2025.
We are still seeing recovery, and analytics backfilling remains in progress. Analytics from January 26, 2025 onward, may be unavailable at this time. Our team is actively working to resolve fully.
Affected components
Update timeline
- investigating Jan 26, 2025, 07:13 AM UTC
Maintenance is ongoing.
- monitoring Jan 26, 2025, 10:23 AM UTC
Our Engineers have completed the upgrade work and are monitoring.
- investigating Jan 26, 2025, 11:12 AM UTC
We are currently investigating this issue.
- investigating Jan 26, 2025, 01:49 PM UTC
We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are currently investigating this issue.
- investigating Jan 26, 2025, 06:13 PM UTC
We are receiving reports of some users experiencing degraded performance and a delay in order processing. We are continuing to work to resolve this issue.
- monitoring Jan 26, 2025, 08:59 PM UTC
We are seeing recovery across all systems and continue to monitor as any backlogs process.
- monitoring Jan 26, 2025, 11:24 PM UTC
We continue to see recovery across all systems and continue to monitor as any backlogs process.
- monitoring Jan 27, 2025, 01:47 PM UTC
We continue to see recovery across all systems, some stores may see a delay in the data from 1/26/25 populating in the Analytics dashboards.
- monitoring Jan 29, 2025, 04:37 PM UTC
We are still seeing recovery, and analytics backfilling remains in progress. Analytics from January 26, 2025 onward, may be unavailable at this time. Our team is actively working to resolve fully.
- resolved Feb 03, 2025, 02:08 PM UTC
This incident has been resolved.
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