Recharge incident
Customers unable to utilize Frictionless Payment Updates
Resolved after 2 hours 36 minutes, affecting Recharge Customer Portal, on April 16, 2025.
This incident has been resolved. Frictionless Payment updates are working as expected.
Affected components
Update timeline
- identified Apr 16, 2025, 11:00 PM UTC
We are observing issues of some customers unable to update their payment method using Frictionless Payment updates. Our team has identified the issue and is working on a fix. In the meantime, customers will be directed to update their payment method via the Shopify "send email" update.
- monitoring Apr 17, 2025, 12:12 AM UTC
A fix has been implemented and customers can now utilize Frictionless Payment updates again. We are seeing recovery and will continue monitoring.
- resolved Apr 17, 2025, 01:36 AM UTC
This incident has been resolved. Frictionless Payment updates are working as expected.
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