Recharge incident
Frictionless Payments Customers Unable To Update Payment Methods
Resolved after 1 hour 33 minutes, on March 19, 2025.
We have resolved this issue and Frictionless Payments has been re-enabled on all stores.
Update timeline
- investigating Mar 19, 2025, 05:21 PM UTC
We are aware of an issue with stores using the Frictionless Payments function in the Customer Portal are experiencing issues attempting to add or update customer payment methods. Our team is investigating.
- identified Mar 19, 2025, 05:51 PM UTC
Our team has identified the issue with our service partners and are determining next steps. As a workaround in the interim, customers billed through Shopify will be redirected to Shopify to update their details. Customers billed through Recharge will be able to update their payment method using a form in the Customer Portal. We will continue to investigate.
- resolved Mar 19, 2025, 06:55 PM UTC
We have resolved this issue and Frictionless Payments has been re-enabled on all stores.
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