Recharge incident
Recharge app notice “May not work as expected” in Shopify
Resolved after 2 hours 15 minutes, on March 27, 2025.
We have identified the root cause of the Shopify banner and have requested it be removed. There is no direct impact to merchants or stores at this time.
Update timeline
- investigating Mar 27, 2025, 02:05 PM UTC
We are receiving reports of merchants getting notices while accessing Recharge with the message “May not work as expected” and are investigating. We suspect this is not a Recharge-related issue and are communicating with Shopify currently.
- monitoring Mar 27, 2025, 03:39 PM UTC
We have identified the root cause of the Shopify banner and have requested it be removed. There is no direct impact to merchants or stores at this time.
- resolved Mar 27, 2025, 04:20 PM UTC
The banner has now been removed from our Shopify App installations.
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