Resolved after 4 hours 8 minutes, on March 28, 2025.
The issue is now resolved. We have successfully imported all Customer and Subscription information that was delayed.
Update timeline
- investigating Mar 28, 2025, 04:04 PM UTC
We're aware of a small subsection of stores experiencing delays on new Shopify checkouts creating customer records in Recharge. Our team is investigating the root cause of the issue.
- investigating Mar 28, 2025, 05:02 PM UTC
We are continuing to investigate this issue.
- identified Mar 28, 2025, 05:19 PM UTC
Our team has located the cause of the issue and are working to correct it prior to importing missing contracts.
- monitoring Mar 28, 2025, 07:39 PM UTC
Our team has deployed a fix for the root cause. We are now monitoring the import of contracts to ensure that all impacted stores are corrected.
- resolved Mar 28, 2025, 08:12 PM UTC
The issue is now resolved. We have successfully imported all Customer and Subscription information that was delayed.
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