Resolved after 1 day 1 hour, affecting Recharge Merchant Portal, on March 10, 2025.
A fix has been implemented. Our team is monitoring the results and working on data cleanup. Any impacted charges will be retried.
Affected components
Update timeline
- investigating Mar 10, 2025, 07:59 PM UTC
We are investigating elevated error rates that are impacting our ability to sync Shopify data into Recharge.
- identified Mar 10, 2025, 08:11 PM UTC
We have identified the root cause of the data sync failures and have resolved the underlying issue. We are now working to recover any missing data.
- identified Mar 10, 2025, 08:53 PM UTC
The errors we observed impacted product data in Recharge. This delay in data impacts any product and variant-related actions in Recharge (ie swap product, checkout processing). The team is working on bulk syncing in this data to recover all missing data for all impacted merchants.
- monitoring Mar 10, 2025, 09:59 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Mar 10, 2025, 11:52 PM UTC
We have identified the root cause of the data sync failures.
- monitoring Mar 11, 2025, 03:26 AM UTC
A fix has been implemented. Our team is monitoring the results and working on data cleanup. Any impacted charges will be retried.
- resolved Mar 11, 2025, 09:12 PM UTC
This incident has been resolved.
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