Resolved after 1 day 19 hours, affecting Recharge Analytics and Recharge Webhooks, on February 18, 2025.
We are observing full recovery. Our team is continuing to work on updating the order records in Recharge to reflect the correct status. All order records will be updated by end of week.
Affected components
Update timeline
- identified Feb 18, 2025, 11:14 PM UTC
We’ve identified an issue with updating the order records within Recharge after a refund is made in Shopify. While the refund is processed successfully on Shopify, and the customers are refunded successfully, the order records in Recharge do not reflect the correct status. We have identified the issue and are actively working on a fix.
- monitoring Feb 18, 2025, 11:44 PM UTC
A fix has been released and new refunds are now being reported correctly. Our team is working on updating the order records in Recharge to reflect the correct status, and will continue monitoring recovery.
- monitoring Feb 20, 2025, 01:25 AM UTC
We are observing full recovery. Our team is continuing to work on updating the order records in Recharge to reflect the correct status. All order records will be updated by end of week.
- resolved Feb 20, 2025, 07:09 PM UTC
This incident has been resolved.
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