Recharge incident

Getting timeouts (504 status) from the merchant and customer portal UI

Major Resolved View vendor source →

Recharge experienced a major incident on August 18, 2025 affecting Recharge Customer Portal and Recharge Merchant Portal, lasting 12h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 08:10 AM UTC
Resolved
Aug 18, 2025, 08:51 PM UTC
Duration
12h 41m
Detected by Pingoru
Aug 18, 2025, 08:10 AM UTC

Affected components

Recharge Customer PortalRecharge Merchant Portal

Update timeline

  1. identified Aug 18, 2025, 08:10 AM UTC

    Issues with the merchant portal UI

  2. monitoring Aug 18, 2025, 08:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Aug 18, 2025, 08:49 AM UTC

    We are currently investigating this issue.

  4. monitoring Aug 18, 2025, 04:28 PM UTC

    A fix has been implemented and we are continuing to monitor the results.

  5. resolved Aug 18, 2025, 08:51 PM UTC

    This incident has been resolved since 11:10 AM ET when our provider rolled back an upgrade. We continued monitoring and have observed full recovery.