Resolved after 3 days 6 hours, affecting Recharge Charge Processing and Recharge Customer Portal and 1 more, on November 9, 2025.
The root cause of this incident has been resolved. Those impacted will receive further communication.
Affected components
Update timeline
- investigating Nov 09, 2025, 06:06 PM UTC
We are currently investigating an issue impacting charge processing.
- identified Nov 09, 2025, 07:32 PM UTC
The issue has been identified, and a fix is being implemented.
- identified Nov 10, 2025, 03:54 PM UTC
A fix has been deployed. Our team is now working on cleanup of impacted charges.
- identified Nov 10, 2025, 06:11 PM UTC
We are continuing to review and work on impacted charges.
- identified Nov 10, 2025, 09:54 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 11, 2025, 05:05 PM UTC
At this time only a limited subset of stores are impacted and our team is working to address lingering issues. Store updates will continue to be made throughout the day.
- resolved Nov 13, 2025, 12:36 AM UTC
The root cause of this incident has been resolved. Those impacted will receive further communication.
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