Resolved after 1 hour 29 minutes, affecting Recharge Merchant Portal, on October 16, 2025.
The issue has been identified and a fix is being implemented.
Affected components
Recharge Merchant Portal
Update timeline
- investigating Oct 16, 2025, 08:25 PM UTC
We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime you can access your Recharge admin by amending the end of the URL to /merchant/home
- identified Oct 16, 2025, 08:42 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 16, 2025, 09:54 PM UTC
This issue has been resolved.
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