Recharge incident

Internal Server Error in the onboarding checklist

Notice Resolved View vendor source →

Recharge experienced a notice incident on October 16, 2025 affecting Recharge Merchant Portal, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 08:25 PM UTC
Resolved
Oct 16, 2025, 09:54 PM UTC
Duration
1h 29m
Detected by Pingoru
Oct 16, 2025, 08:25 PM UTC

Affected components

Recharge Merchant Portal

Update timeline

  1. investigating Oct 16, 2025, 08:25 PM UTC

    We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime you can access your Recharge admin by amending the end of the URL to /merchant/home

  2. identified Oct 16, 2025, 08:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 16, 2025, 09:54 PM UTC

    This issue has been resolved.