Recharge incident

Merchant Admin Access Degraded

Critical Resolved View vendor source →

Recharge experienced a critical incident on July 20, 2026 affecting Recharge Merchant Portal, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 06:54 PM UTC
Resolved
Jul 20, 2026, 08:16 PM UTC
Duration
1h 21m
Detected by Pingoru
Jul 20, 2026, 06:54 PM UTC

Affected components

Recharge Merchant Portal

Update timeline

  1. investigating Jul 20, 2026, 06:54 PM UTC

    We are observing issues with accessing the merchant portal and are currently investigating

  2. monitoring Jul 20, 2026, 07:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 20, 2026, 08:16 PM UTC

    We are observing full recovery and will continue monitoring.