Resolved after 1 day 23 hours, affecting Recharge Charge Processing, on September 3, 2025.
We are seeing recovery and Recharge is continuing to take steps to mitigate the impact while the fix is being implemented by the shipping rate partner.
Affected components
Update timeline
- investigating Sep 03, 2025, 05:35 PM UTC
We are currently investigating issues with shipping rates being applied on some stores.
- identified Sep 03, 2025, 07:29 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 03, 2025, 08:48 PM UTC
The issue has been identified as a result of incomplete external shipping rate response data being received on some stores. Recharge is taking steps to mitigate the impact while the fix is being implemented by the shipping rate partner.
- monitoring Sep 04, 2025, 12:35 AM UTC
We are seeing recovery and Recharge is continuing to take steps to mitigate the impact while the fix is being implemented by the shipping rate partner.
- resolved Sep 05, 2025, 05:04 PM UTC
This incident has been resolved.
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